Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Technician to join our team at Windstream. As a Customer Service Technician, you will be responsible for installing and repairing residential and business communications services, including telephone, internet, and video.
Key Responsibilities:- Install and repair residential and business communications services
- Train and work with tools and test equipment to provide service of multiple different technologies and network designs
- Recommend products and services that resolve customers' communications needs
- Work in both buried and aerial plant, requiring pole climbing and ladder skills
- Safely operate and maintain clean and organized company service vehicle
- Work in both inside and outside environments
- Complete necessary safety training and follow safety standards and regulations
- Basic technology and math skills
- Valid driver's license and safe driving record
- Ability to distinguish colors in use of color-coded cable
- Ability to use equipment with maximum load capacity of 275lbs
- Ability to lift up to 50lbs, capable of working aloft
- Ability to successfully complete required safety training
- Ability to work assigned schedules and extended hours, including day, evening, weekend, and holiday hours
- Ability to respond to after-hour callouts
- Medical, dental, and vision insurance plans
- 401(k) plan
- Health and flexible savings account
- Life and AD&D, spousal life, and child life insurance plans
- Educational assistance plan
- Identity theft, legal, auto, and home insurance
At Windstream, we cultivate a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish.
Employee Resource Groups:- WinVets Veteran Employee Resource Group
- WOW Women Employee Resource Group
- WINPRIDE LGBTQ+ Employee Resource Group
- WBPN Black Professional Resource Group
- WARG Ability Resource Group
- LaFamilia Hispanic Resource Group
- AAPI - Asian American Pacific Islander Resource Group
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