Customer Service Representative
2 days ago
As a Customer Service Technician at Windstream, you will play a vital role in representing our leading telecommunications brand, connecting homeowners, small businesses, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians are passionate about technology and connecting customers to products they value.
Key Responsibilities:- Install and repair residential and business communications services, including telephone, internet, and video.
- Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
- Recommend products and services that resolve customers' communications needs.
- Work in both buried and aerial plant, requiring pole climbing and ladder skills.
- Safely operate and maintain clean and organized company service vehicles.
- Work in both inside and outside environments.
- Complete necessary safety training and follow safety standards and regulations.
- Basic technology and math skills.
- Valid driver's license and safe driving record.
- Ability to distinguish colors in use of color-coded cable.
- Ability to use equipment with maximum load capacity of 275lbs.
- Ability to lift up to 50lbs, capable of working aloft.
- Ability to successfully complete required safety training.
- Ability to work assigned schedules and extended hours, including day, evening, weekend, and holiday hours.
- Ability to respond to after-hour callouts.
- Medical, Dental, Vision Insurance Plans.
- 401K Plan.
- Health & Flexible Savings Account.
- Life and AD&D, Spousal Life, Child Life Insurance Plans.
- Educational Assistance Plan.
- Identity Theft, Legal, Auto & Home and Pet Insurance.
At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. We are dedicated to fostering an inclusive culture where everyone feels valued, respected, and empowered to contribute their best work. Our Employee Resource Groups, including WinVets, WOW, WINPRIDE, WBPN, WARG, LaFamilia, and AAPI, provide a platform for employees to connect, share experiences, and drive positive change within our organization and the broader community we serve.
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Customer Service Representative
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Clarence, New York, United States Windstream Full timeAbout the Role:As a Customer Service Technician at Windstream, you will play a vital role in representing our leading telecommunications brand, connecting homeowners, small businesses, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians are passionate about technology and connecting customers to products they...
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