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Guest Services Director

2 months ago

Clarence, New York, United States Pilot Travel Centers LLC Full time

About Pilot Travel Centers LLC

Pilot Company is a leading network of travel centers with a strong presence in the industry. Our company has a large team of over 30,000 members and operates more than 750 retail and fueling locations across 44 states and six Canadian provinces.

Our Energy and Logistics Division

We serve as a key player in the energy and logistics sector, providing essential services to our customers. Our team is dedicated to delivering exceptional Guest Service, ensuring that every customer has a positive experience.

Key Responsibilities

  • Lead a team of Guest Service representatives to provide top-notch customer service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the operations team to ensure seamless execution of services.
  • Monitor and analyze customer feedback to identify areas for improvement.

What We Offer

Pilot Company is committed to providing a supportive and dynamic work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.