Sales and Customer Service Representative

2 weeks ago


Clarence, New York, United States Massage Envy Full time
About the Role

We're seeking a highly skilled and motivated Sales and Customer Service Representative to join our team at Massage Envy Amherst. As a key member of our front-of-house staff, you'll play a vital role in delivering an exceptional experience for our members and guests.

Key Responsibilities
  • Support and empower our service providers to deliver amazing, safe, and professional massage and skin care services.
  • Help create and maintain a pleasant, clean, and calming environment for our clients.
  • Build strong relationships with team members and become the go-to support person to help keep our team performing at its best.
What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role will be crucial in supporting service providers and front-of-house staff, ensuring important operational tasks are completed to keep everything running smoothly.

  • Create a professional atmosphere by maintaining a clean and organized lobby, front desk, retail shelves, and treatment rooms.
  • Deliver outstanding customer service by assisting front desk staff with tasks such as filing, organizing, shipping, and receiving.
  • Support the delivery of our brand promise by ensuring treatment rooms are client-ready and service providers have everything they need to deliver amazing services.
  • Uphold our core values of optimism, gratitude, excellence, consistency, and empathy.
  • Protect our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
Requirements
  • Sales superstars who can take the lead in connecting clients to memberships, services, and retail products.
  • People of integrity who champion the well-being of members, guests, and team members.
  • Smart and savvy individuals with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who make everyone feel valued and supported.
  • Fast thinkers who can juggle multiple tasks and set priorities.
  • Great teammates who can work well in a fun and fast-paced environment.
What We Offer

We offer a competitive salary of $18.00 per hour and a dynamic work environment that values teamwork and excellence. If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we'd love to hear from you.



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