Senior Account Director CRM

4 days ago

New York, New York, United States T&Pm Full time
Job Title: Senior Account Director CRM

We are seeking a Senior Account Director to join our Customer Engagement team at T&Pm. As a key member of our team, you will be responsible for leading a tight core team that delivers great customer strategy and creative work.

**Key Responsibilities:**

* Lead a tight core team that delivers great customer strategy and creative work
* Confident and experienced communicator across all levels of Customer & CRM client levels
* Experience in developing and leading efficient processes that are consistently implemented to deliver high quality customer programmes and creative work
* Able to identify opportunities to share work from the global customer practice and drive growth of the account and US customer ambition
* Able to identify skills and resource needs within the team and comfortable working with Senior T&Pm leadership to address those needs
* Has an understanding of how data and technology can combine to deliver more personalized experiences
* Experience working with marketing platforms like Salesforce marketing cloud and ideally with briefing tools like Taxi
* Lead the day-to-day relationship with the client and gives clear, decisive and thoughtful direction on individual projects.
* Works with an integrated content studio team and identifies opportunities to use content to drive new customer initiatives
* Manages the team on development of short term project briefs and is highly involved in the longer-term customer strategy initiatives
* Think beyond the day-to-day to next 6 months and plans for longer term opportunities.
* Be proactive in understanding other areas of the clients business to identify opportunities and dependences on workstreams
* Able to take appropriate corrective measures if necessary
* Able to sell the benefits of a data-driven approach
* Ensure resource is used efficiently at the right time and helps internal departments plan for what's ahead effectively.
* Solve most problems themselves but also highly effective at managing upwards.
* Leads the agency relationship with other agency partners and meets with them regularly.
* Work the integrated client lead to plan financial objectives and growth targets. Identifies out of scope opportunities and negotiates project fees with clients where appropriate. Responsible for ensuring that agreed scope and fee align and will work with client lead to adjust

**Qualifications:**

* At least 5 years working in a customer role agency side
* Extensive CRM experience - at a strategic and operational level , including development of lifecycle programmes and personalisation
* Whilst entertainment sector experience and subscriptions is not essential, you should have an interest in the category and an understanding of the challenges taking place in the sector
* Experience of delivering campaigns using a marketing technology / email marketing tool (Salesforce, Adobe, etc)
* Meticulous attention to detail
* Organized and methodical with excellent time management skills to manage tight deadlines
* Confident communicator - both written and verbal (including presentations)

**About T&Pm:**

T&Pm is a global creative agency that represents global clients. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide creative agency that represents global clients. The more inclusive we are, the more brilliant work we can create together.

**Equal Opportunity Employer:**

We are an equal opportunity employer-we'll consider all qualified applicants for this position without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Salary Range:**

The pay range for this role is $140,000-$155,000. Individual compensation will be commensurate with the candidate's experience and local cost of labor. Salary is subject to change based on factors such as geographic location and cost of living in location of hire.

**Location:**

New York

**Remote Status:**

Hybrid Remote

**Employment Type:**

Full-time

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