Membership and CRM Director

6 hours ago


New York, New York, United States Maxime's Club - NY Full time
Job Title: Membership and CRM Director

Maxime's Club - NY is seeking a highly skilled Membership and CRM Director to lead our membership team in delivering exceptional member experiences. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive CRM strategy that drives retention, engagement, and growth across all departments within the club.

Key Responsibilities:
  • Develop and implement a CRM strategy that aligns with the club's business objectives.
  • Lead the membership team to collect, analyze, and report on actionable membership data insights.
  • Collaborate with departmental teams to manage member complaints and feedback.
  • Design and execute data-driven CRM strategies to enhance member retention and engagement.
  • Monitor retention metrics and implement improvements based on data insights.
Requirements:
  • Proven track record in CRM management, ideally within a premium or luxury retail environment.
  • Ability to craft and execute data-driven CRM strategies.
  • Experience working with a VIP client base.
  • Strong technical and creative skills.
  • Eloquent communicator.
  • Experience managing a team.
What We Offer:
  • Comprehensive benefits plan, including medical, dental, vision, and life insurance.
  • Generous paid time off programs (vacation and personal days).
  • 401k retirement savings plan with company match.
  • Pre-tax commuter benefits.
  • Work life and wellness benefit platform.
  • Discount program offering retail, restaurants, and activities discounts.
  • Freshly prepared staff meal while on duty.
  • Uniform and dry cleaning provided.

Maxime's Club - NY is an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.



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