Operations Supervisor

2 weeks ago


Downers Grove, Illinois, United States Tivoli Enterprises Inc Full time

Objective: To effectively coordinate, strategize, and oversee the internal operations of the cinema while delivering exceptional entertainment experiences to the community in a profitable manner for Tivoli Enterprises Inc.

Reporting Structure:
Directly reports to: Operations Director
Directly reports to: General Manager of the Theatre
Indirectly reports to: Chief Executive Officer

Team Oversight:
Responsible for supervising staff members including concession attendants and ushers.

Work Schedule:
Varies by location and includes evenings, holidays, and weekends as required to fulfill business demands.

Key Responsibilities:

  1. General Responsibilities:
    A. Develop and maintain a weekly staff schedule.
    B. Operate within the established schedule to achieve satisfactory performance and profitability.
    C. Conduct weekly inventory assessments of concession supplies and operational materials.
    D. Perform minor repairs and submit work orders for more complex issues.
    E. Utilize computer systems for data entry and information retrieval.
    F. Engage with patrons to foster and sustain theatre attendance, warmly welcoming guests.
    G. Monitor pass usage.
    H. Ensure timely completion and submission of monthly reports to the office.
  2. Recruitment, Training & Development:
    A. Collaborate with the corporate office to advertise job openings.
    B. Screen and interview potential candidates.
    C. Facilitate drug testing for applicants and obtain results.
    D. Provide detailed job descriptions for all positions.
    E. Deliver on-the-job training for new hires.
    F. Assess employee performance regularly.
  3. Daily Operations Management:
    A. Verify payroll, manage bank deposits, and oversee receipts and disbursements, ensuring daily deposits are made.
    B. Conduct maintenance and cleanliness checks.
    C. Ensure the quality and profitability of the concession area.
    D. Supervise on-site staff effectively.
  4. Projection Room Operations:
    A. Manage the uploading and viewing of films.
    B. Maintain cleanliness and functionality of projectors and projection areas.

Qualifications and Skills:
Management experience is preferred; basic mathematical skills are essential, along with mechanical aptitude and the ability to interact effectively with people. Familiarity with computer systems and projectors is advantageous, as well as strong verbal and written communication skills.

Benefits:

  • 401(k) plan
  • 401(k) matching
  • Dental coverage
  • Flexible working hours
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision coverage

Work Schedule:

  • Day shifts
  • Holidays
  • Night shifts
  • Weekend availability

Educational Requirements:
High school diploma or equivalent (preferred).

Experience Requirements:
Supervisory experience: 1 year (preferred)
Management experience: 1 year (preferred)
Customer relationship management: 3 years (preferred)

Shift Availability:
Day Shift (Required)
Night Shift (Required)

Willingness to Travel:
25% (preferred)

Work Location:
Single location.



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