Commercial Route Manager
6 days ago
The Commercial Pest Control Route Manager is a key position at Sprague Pest Solutions, responsible for managing a dedicated route of commercial clients and delivering uncompromising service in a professional, safe, friendly, and cordial manner.
Key Responsibilities- Manage a dedicated route of commercial clients, providing pest control and inspection services according to established standards for timeliness and quality.
- Develop cordial professional relationships with clients to fully understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems.
- Participate in training and certification programs, then apply knowledge to locate, identify, destroy, control, and repel pests.
- Partner with client and technical specialists to solve complicated pest problems.
- Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems.
- Provide uncompromising service, aiming to exceed client expectations in every interaction.
- Set up, monitor, and tear down equipment for new installations and specialized treatments.
- Respond quickly and professionally to client complaints and service requests.
- Work a flexible schedule as needed to meet client expectations, managing schedule and route to address urgent and unscheduled services in a timely manner.
- Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards.
- Maintain proper inventory of tools, equipment, and materials in company vehicle.
- Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products and equipment, and logging leads for the sales team.
- Ability to communicate effectively verbally and in writing with customers, peers, and managers.
- Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines.
- Ability to adapt quickly and work effectively in varying environments and job site conditions.
- Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate.
- Attention to detail and ability to recognize and correct errors and inconsistencies.
- Ability to navigate conflict, recommend options, and facilitate solutions that best serve the client and the company's objectives and values.
- Proficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), scheduling and mapping software, smartphone applications, and web-based portals; ability to learn new software quickly.
- $24-28/hour (depending on experience) plus performance bonus and commission.
- Health, Vision, Dental Insurance within 30 days of hire.
- 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%.
- Paid time off: Personal time available day 1, holiday and vacation time after 90 days.
- Childcare assistance and college savings plan.
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