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Technical Field Specialist
2 months ago
Are you a collaborative individual with exceptional customer service skills and a professional demeanor? Do you have a passion for utilizing your technical expertise in a hands-on environment? If so, you may find our Technical Field Specialist role at Spectrum Services to be an excellent match for your skills.
WORK SCHEDULE
Sunday - Thursday 12pm to 9pm, including a 1-hour lunch break daily
Tuesday - Saturday 12pm to 9pm, including a 1-hour lunch break daily
At Spectrum Services, we connect over 32 million customers across a vast 41-state network.
Our goal is to deliver top-notch service alongside superior entertainment and communication solutions that consistently surpass the expectations of our expanding customer base.
As a Technical Field Specialist, you will provide vital and innovative technology that enhances everyday life while consistently exceeding customer expectations.
In this entry-level position, we will provide you with comprehensive training to ensure you can operate effectively in the field.Under guidance, your daily responsibilities will involve direct customer interactions as you install and maintain services, educating clients on the proper use of their Spectrum Services equipment.
You will handle various tasks including installations, disconnections, downgrades, and upgrades for residential clients, all while delivering exceptional customer service. The Technical Field Specialist will also receive training to perform reconnects.WHAT OUR TECHNICAL FIELD SPECIALISTS APPRECIATE MOST
Working outdoors
Acquiring technical and engineering skills on the job
Fostering relationships both internally and externally
Solving problems and overcoming daily challenges
Team collaboration
This role is field-oriented, requiring outdoor work, the use of hand tools, and adaptability to various working conditions and locations.
QUALIFICATIONS FOR SPECTRUM SERVICES
Required Qualifications
Education:
High School diploma, GED, or equivalent work experience
Technical Skills:
A problem solver with technical aptitude, capable of using computer and software applications. Proficient in measuring distances with measuring tape and handling hand tools.
Skills:
Strong communication, professionalism, time management, organization, critical thinking, and reliability.
Abilities:
Ability to interpret analytics from tools such as meters and handheld devices. Troubleshooting skills. Proficient in reading, writing, and speaking English.
Physical Requirements:
Ability to traverse various terrains in all weather conditions while carrying tools and equipment. Capable of safely using weight-bearing equipment (up to 345 lbs).
Ability to lift up to 90 lbs and climb ladders up to 32 feet. Experience working in confined spaces and at heights.
Safely operate and navigate a company vehicle in constantly changing environments. Ability to work with small components and wires. Willingness to work outdoors for extended periods in any season and/or during inclement weather.A valid Driver's license with a satisfactory driving record according to company standards is required. Willingness to travel (including during inclement weather) to assigned territories and company facilities.
SPECTRUM SERVICES OFFERS YOU MORE
Learning Environment:
We invest in your development through over 160 hours of training, hands-on experience, and mentorship to enhance your skills.
Dynamic Career Growth:
We support your learning and provide paid training along with opportunities for advancement within the company.
Competitive Compensation:
Attractive starting salary
Comprehensive Benefits:
Discover all the ways we invest in you—at work and in life.
Join us to build a rewarding career with Spectrum Services, where we believe in offering a comprehensive pay and benefits package that recognizes employees for their contributions and supports their overall well-being.
A qualified applicant's criminal history, if any, will be considered in accordance with applicable laws, including local ordinances.
Get to Know Us: Charter Communications operates in the United States under the Spectrum brand, including Spectrum Internet, TV, Mobile, Voice, Spectrum Networks, Spectrum Enterprise, and Spectrum Reach.
By joining us, you become part of a strong community of over 100,000 individuals dedicated to serving more than 32 million customers across 41 states, keeping them connected to what matters most.
We are committed to fostering a workforce that reflects our communities and providing equal opportunities for employment and advancement.
EOE, including disability/vets. Learn about our inclusive culture.