Controls Engineer Specialist

2 weeks ago

Seneca, United States Sensus Full time
Xylem Seeks Controls Engineer Specialist

Xylem is a leading global water technology company committed to developing innovative solutions to the world's water challenges. We are seeking a skilled Controls Engineer Specialist to join our team.

Key Responsibilities:
  • Provide superior customer service in quotations and follow-up while developing a close supportive relationship with customers, Territory Managers, Market Development Managers, and Regional Managers Sales Team.
  • Interface with external customers, sales, and operations to provide primary contact for customers and sales for monitoring & control business.
  • Handle and process customer complaints and determine requirements to resolve.
  • Determine Tier 3 technical resolution for troubleshooting and quotations.
  • Prepare quotes including price and lead-time, size, and select products.
  • Communicate to vendors for needs on special items.
  • Assist in training program for Drives onsite and in classroom.
  • Work with Product Line Manager (PLM) on Quality issues.
  • Work with field technicians for troubleshooting resolution.
  • Maintain and communicate changes to appropriate parties as required.
  • Respond to calls within 3 hours.
  • Travel to service controls in the field 10-20% of time.
Requirements:
  • Mechanical or Electrical Engineering Bachelors Degree from an Accredited University or 5 years technical field service experience.
  • Network software capable: MS office, Outlook.
  • 3 to 5 years of technical experience in controls, drives, VFDs.
  • Customer support experience.
  • Significant Education or Experience in working with electrical components.
  • Handle customer referrals in a professional manner.
  • Understand the control system and software.
Preferred Qualifications:
  • Proficient use of ERPLX, MS Office, Global Vault.
  • Experience with Sales.
  • 2-4 years of Customer Service experience.
  • Knowledge of business operating systems i.e. SAP or ERP system.
  • 2 years of experience in a B2B technical product line.
  • Experience working with, Microsoft Dynamics a plus.
Work Environment:

The work environment is an office setting with standard office equipment. The position is based out of the Seneca Falls, NY office and may require travel to service controls in the field.

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