Technical Support Specialist
5 days ago
Randstad Digital is seeking a highly motivated Technical Support Analyst to join their dynamic and growing team. As a key member of the Enterprise Operations Command Center (EOCC), you will play a critical role in elevating patient and client outcomes by driving down resolution times and enhancing situational awareness.
Key Responsibilities:- Deliver professional activities in the IT Support job family with a focus on IT Technical Operations.
- Plan, monitor, and evaluate performance of enterprise systems, making recommendations for improvement and upgrades.
- Assist in developing technical standards and application interfaces.
- Provide routine technical assistance and resolution for non-complex network problems.
- Apply standard techniques and procedures to routine instructions that require professional knowledge in specialist areas.
- Provide standard professional advice and create initial reports/analyses for review.
- May provide guidance, coaching, and direction to more junior members of the team in IT Technical Operations.
- Manager-level experience in IT Technical Operations.
- Bachelor's degree in a relevant field.
- Strong technical skills in desktop support and technical support.
Randstad Digital is an Equal Opportunity Employer. We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us. Pay offered to a successful candidate will be based on several factors, including education, work experience, work location, specific job duties, certifications, etc. We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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Technical Support Specialist
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Technical Support Specialist
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