Technical Support Specialist
7 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.
Key Responsibilities:- Provide Level 1 and 2 technical support for desktop computers, laptops, and other IT equipment
- Manage proprietary software changes and introduce new technologies
- Diagnose and resolve technical issues with desktop and support systems
- Reimage computers, assist with password issues, and provide screen shares
- Support the Technology Service Center management by collecting, analyzing, and recording technical data
- Leverage a ticketing system to manage workflow
- Work with vendors to track service agreements and maintain inventory
- 2 years of Level 1 Help Desk experience
- Legal authorization to work permanently in the United States
- Associate's degree in Computer Science or related field, or equivalent combination of education and experience
- Strong technical knowledge of computers, networks, systems, and the Internet
- Ability to travel locally to corporate and district offices
At Apex Systems, we offer a comprehensive benefits package, quality career resources, training, certifications, and development opportunities. We are committed to excellence and have received awards such as ClearlyRated's Best of Staffing in Talent Satisfaction and Great Place to Work in the United Kingdom and Mexico.
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