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Technical Support Specialist

2 months ago


Fulton, New York, United States Windstream Full time
Job Summary

Windstream is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, resolving technical issues, and providing solutions to meet their communication needs.

Key Responsibilities
  • Technical Support: Provide technical assistance to customers via phone, email, and in-person, resolving issues related to our services.
  • Customer Service: Respond to customer inquiries, resolve complaints, and provide solutions to meet their needs.
  • Product Knowledge: Stay up-to-date on our products and services, including features, benefits, and pricing.
  • Communication: Effectively communicate with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve complex technical issues, escalating to senior technicians as needed.
Requirements
  • Education: High school diploma or equivalent required; technical degree or certification preferred.
  • Experience: 1-2 years of customer service or technical support experience in a similar industry.
  • Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment; basic computer skills and knowledge of technical concepts.
Benefits
  • Medical, Dental, and Vision Insurance
  • 401(k) Plan
  • Health and Flexible Savings Account
  • Life and AD&D Insurance
  • Educational Assistance Plan
Company Culture

Windstream is committed to fostering a culture of innovation, inclusivity, and teamwork. We believe in empowering our employees to contribute their unique perspectives and ideas, driving creativity and innovation throughout the organization.

Employee Resource Groups
  • WinVets - Veteran Employee Resource Group
  • WOW - Women Employee Resource Group
  • WINPRIDE - LGBTQ+ Employee Resource Group
  • WBPN - Black Professional Resource Group
  • WARG - Ability Resource Group
  • LaFamilia - Hispanic Resource Group
  • AAPI - Asian American Pacific Islander Resource Group

Windstream is an equal opportunity employer, committed to diversity and inclusion. We celebrate the unique perspectives and experiences of our employees and strive to create a workplace where everyone feels valued and empowered to succeed.