Customer Service Representative

4 days ago


Lewiston, Maine, United States Planet Fitness Full time
About This Role

This is an exciting opportunity for a motivated and detail-oriented individual to join our overnight team as a Nighttime Membership Services Coordinator. The successful candidate will be responsible for providing top-notch customer service, managing membership accounts, and ensuring a smooth closure process.

Key Accountabilities
  • Deliver exceptional customer service through phone calls, in-person interactions, and email correspondence.
  • Manage membership accounts, including new sign-ups, updates, and cancellations, ensuring accuracy and efficiency.
  • Conduct club tours, provide fitness orientations, and promote Planet Fitness services and programs.
  • Maintain a high level of knowledge on club policies, procedures, and promotions.
Requirements and Qualifications
  • A strong passion for delivering exceptional customer experiences, with excellent communication and interpersonal skills.
  • Basic computer proficiency and ability to learn new systems quickly.
  • Punctuality, reliability, and a commitment to working effectively in a fast-paced environment.
  • High School diploma/GED equivalent required; prior customer service or sales experience preferred.
  • Ability to lift up to 50 pounds occasionally and stand/walk throughout the shift.
Compensation and Benefits

$13.25 per hour, with opportunities for growth and advancement within the company.



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