Customer Service Associate

3 weeks ago


Lewiston, Maine, United States Five County Credit Union Full time
We are seeking a talented and enthusiastic individual to join our team as a Service Center Associate/Call Center Representative at Five County Credit Union. In this role, you will play a critical part in delivering exceptional customer service and supporting the growth of our organization.

About Us
Five County Credit Union is a leading financial institution dedicated to serving our community with honesty, integrity, and expertise. We prioritize the well-being of our staff and members, offering a supportive work environment and opportunities for professional growth.

Key Responsibilities
As a Service Center Associate/Call Center Representative, your primary responsibilities will include:
  • Providing top-notch customer service through phone, email, and in-person interactions
  • Performing various financial services related to operations, online banking support, Visa card, and Member account support
  • Cross-selling and answering member questions about products and services
  • Assisting with issues that arise and performing account maintenance tasks

Requirements
To succeed in this role, you must possess excellent communication and interpersonal skills, be able to work effectively under pressure, and demonstrate a high level of professionalism. Basic math and computer skills are essential, as is reliability and a positive attitude towards customer service.

What We Offer
In addition to a competitive salary, we offer a comprehensive benefits package, including paid training and opportunities for advancement. Our flexible schedule includes regular hours from Monday to Friday 8:30am to 7:00pm and Saturday 8:30am to 3:00pm, with Saturdays scheduled on a rotation basis. We also provide a supportive work environment that prioritizes the well-being of our staff and members.

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