Customer Service Appointment Coordinator

2 weeks ago


Plano, Texas, United States Toyota of Plano Full time
Customer Service Appointment Coordinator

The Customer Service Appointment Coordinator plays a crucial role in managing all incoming service inquiries, fostering relationships with clients, and organizing service appointments.

This position requires daily interaction with the BDC Manager, Service Representatives, Service Managers, support personnel, and customers.

Key Responsibilities
  • Handling incoming service inquiries via phone
  • Assessing customer needs and arranging service appointments
  • Making outbound calls to follow up with clients
  • Addressing client inquiries regarding costs, warranties, and appointment specifics before the scheduled date
  • Confirming appointments with clients ahead of time
  • Conducting follow-up calls after service visits to ensure customer satisfaction
Qualifications
  • High school diploma or equivalent
  • Strong verbal, written, and interpersonal communication abilities
  • Proficient in computer usage, with excellent organizational and follow-up skills
  • Adept at reading and understanding instructions and information
  • Strong problem-solving capabilities
Education and Experience

High School Diploma or GED; or one to two years of relevant experience and/or training; or a suitable combination of education and experience.

Benefits Offered
  • Medical coverage
  • Dental insurance
  • Vision care
  • Retirement plan options
  • Basic life insurance
  • Accident and critical illness insurance
  • Paid training opportunities
  • Short-term disability coverage
  • Employee purchase program
About Our Company

Toyota of Plano is dedicated to finding skilled individuals who seek a fulfilling and dynamic career in the automotive sector. We provide a comprehensive benefits package and a supportive work environment with diverse career paths ranging from sales to service to management. If you are committed to delivering exceptional customer service and striving for excellence, we encourage you to consider this opportunity.

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