Service Supervisor
2 days ago
Carter Machinery Company, Inc. is seeking a highly skilled Service Supervisor to join our team in Baltimore, Maryland. As a Service Supervisor, you will be responsible for directing and supervising the activities of our Hydraulic Reconditioning Technicians, ensuring that our customers' needs are met and duties are performed at the highest level.
Key Responsibilities:- Direct and supervise the activities of Hydraulic Reconditioning Technicians
- Ensure customer needs are met and duties are performed at the highest level
- Handle incoming calls, produce quotations and estimates, open and close work orders, adjust time on work orders, or assign technicians to jobs
- Thorough knowledge of repair and reconditioning components and working knowledge of Caterpillar requirements for machine maintenance
- Excellent oral and written communication skills
- Excellent customer relations skills
- Organized and able to prioritize and multi-task
- Ability to manage and delegate work
- Strong mechanical knowledge
- Proficient in use of a computer; able to adapt to changing technology
- Promote a positive customer experience
- Uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way
The Service Supervisor must be able to sit or stand for prolonged periods of time, lift, carry, and maneuver items up to 20 pounds in weight, and have specific vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Benefits:- Health, dental, and vision insurance
- Paid time off
- 401(k) with $0.75 to $1.25 match up to 6%
- Life and disability insurance
- In-house training instructors/programs
- Tuition reimbursement
- Employee referral bonus program
- Discounts on cellular phone service, computers, tooling, cars, and trucks
Carter Machinery Company, Inc. is an EEO/AA Employer and an equal opportunity employer. All qualified individuals are encouraged to apply.
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