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Customer Service Center Supervisor

2 months ago

Baltimore, Maryland, United States WittKieffer Full time

Company Overview:

Witt/Kieffer is a distinguished executive search firm dedicated to serving the healthcare and education sectors. We pride ourselves on our commitment to excellence and our ability to connect organizations with top-tier talent. Our collaborative approach ensures that we understand the unique needs of our clients, enabling us to deliver tailored solutions that drive success.

Position Summary:

The Customer Service Center Supervisor plays a pivotal role in managing the daily operations of our customer service team. This position is essential for ensuring that our representatives provide outstanding service to clients while efficiently handling inquiries and resolving issues.

Key Responsibilities:

  • Oversee Customer Service Operations: Supervise the customer service team, ensuring that all representatives are equipped to handle inquiries effectively.
  • Client Interaction: Engage with clients to inform them about new offerings and assist with any questions they may have.
  • Problem Resolution: Address and de-escalate customer concerns, providing thoughtful and patient support.
  • Training and Development: Collaborate with team members to train new hires on best practices and service standards.
  • Regulatory Compliance: Ensure that all operations adhere to industry regulations and internal policies.

Qualifications:

  • Minimum of one to two years of experience in a customer service or related field.
  • Proven experience in a supervisory role within a customer service environment.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to adapt in a fast-paced environment while maintaining high service standards.

Witt/Kieffer is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered.