Housekeeping Operations Supervisor

2 weeks ago


Baltimore, Maryland, United States The Service Companies Full time
We Are The Service Companies

Service. Above All

The Service Companies - providing a comprehensive array of managed, staffing, specialty, and engineering services - stands as the leading one-stop-shop for solutions in the hospitality and gaming sectors. With a workforce of 15,000 associates across 39 states, the District of Columbia, Puerto Rico, and the Bahamas, The Service Companies offers each team member a complete benefits package, opportunities for advancement, and more. Learn more about us on our platforms.

Housekeeping Operations Supervisor

Job Overview:

Accountable for assisting the Executive Housekeeper in overseeing the daily functions of the hotel housekeeping division in a property with over 300 rooms, including casino-hotels or extensive vacation ownership resorts. Responsible for coordinating and supervising the housekeeping personnel. Previous experience in hospitality housekeeping management is essential.

Key Responsibilities:
  • Assist the Executive Housekeeper in the comprehensive management of the entire housekeeping division, focusing on room turnover times, customer satisfaction ratings, and profitability.
  • Supervise a team of up to 150 staff members.
  • Serve as the primary liaison between the client property’s senior management and The Service Companies’ senior management.
  • Maintain the highest standards of cleanliness, safety, and professional conduct.
  • Publicly acknowledge and reward staff contributions.
  • Foster a friendly and welcoming atmosphere when interacting with colleagues, guests, and property staff.
  • Adhere to and instruct others on all mandated safety and operational procedures.
  • Comply with all company and regulatory policies, reporting any misconduct to corporate headquarters.
  • Be available to work weekends, holidays, rotating shifts, and extended hours as needed.
  • Exemplify the standards expected of all employees at The Service Companies.
Qualifications:
  • High School diploma or GED required.
  • Minimum of five years of prior housekeeping management experience in a hotel with 500 rooms or a large vacation ownership resort. Must demonstrate a sense of urgency.
Skills and Competencies:
  • Must adhere to company and client appearance standards.
  • Proficient in operating various cleaning equipment and chemicals.
  • Capable of performing all required duties with or without accommodations.
  • Ability to inspire and respect hourly employees.
  • Familiarity with email and MS-Word.
Employee Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K Plan
  • Short Term Disability
  • Long Term Disability
  • Life Insurance


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