Guest Services Supervisor

2 weeks ago

Baltimore, Maryland, United States Jimmys Seafood Co Full time
Position Overview

The Guest Services Supervisor plays a crucial role in managing the overall front-of-house operations of the restaurant, ensuring that the host team effectively represents the brand.

This individual must possess strong leadership abilities and be adept at delegating tasks to achieve high standards of service.

Key Responsibilities

The primary duties include, but are not limited to:

  • Supervising the host team, managing reservation processes, and fostering effective communication with various departments within the restaurant.
  • Enhancing the guest experience through proactive problem-solving, anticipating needs, and maintaining clear communication.
  • Assisting in resolving guest and staff conflicts while consistently upholding a friendly and professional demeanor.
  • Utilizing reservation management systems to ensure accurate seating arrangements, manage bookings, and monitor wait times.
  • Performing host-related tasks as necessary, including answering calls, taking messages, managing reservations, seating patrons, and overseeing menu inventory.
  • Supporting and developing the host team by enhancing their job knowledge, setting clear expectations, and evaluating overall performance.
  • Engaging in the company's online presence by sharing promotional content on personal social media accounts, if applicable.
  • Carrying out additional job-related tasks as assigned to meet the evolving needs of the restaurant.
About You

  • Previous experience in a Lead Host or Guest Services Supervisor role is required.
  • Availability to work weekends and flexible hours, including holidays.
  • The ideal candidate is enthusiastic, detail-oriented, and committed to delivering exceptional guest service.
  • Maintains a professional demeanor and appearance.
  • Exhibits excellent verbal communication and interpersonal skills when interacting with management, staff, and guests.
  • Demonstrates resourcefulness and a proactive approach to problem-solving.
  • Capable of multitasking and managing time efficiently.
Physical Requirements and Work Environment


The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.

While executing the responsibilities of this position, the employee is required to remain standing for the duration of the shift. The employee frequently engages in walking, sitting, bending, and reaching. Occasionally, the employee may need to lift or move items weighing up to 25 pounds. Specific vision capabilities required for this position include close vision, distance vision, and the ability to adjust focus. The work environment typically has a moderate to high noise level.

The essential functions and requirements listed in this job description are not exhaustive. Additional duties and responsibilities may be assigned as necessary to meet the ongoing demands of the restaurant.

  • Guest Services Director

    5 days ago

    Baltimore, Maryland, United States HEI Hotels & Resorts Full time

    Job SummaryThe Director of Front Office Operations is responsible for ensuring that guest service standards are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.Key ResponsibilitiesEnsure efficient guest registration, checkout, guest...

  • Guest Services Manager

    2 days ago

    Baltimore, Maryland, United States Study Hotels Full time

    Job DescriptionJob Summary: We are seeking a highly organized and charismatic Guest Services Manager to manage and mentor our Guest Service and Front Office operation team members.About the Role: As a Guest Services Manager at Study Hotels, you will be responsible for the daily operations of the guest experience in alignment with our brand standards. You...

  • Guest Services Representative

    7 days ago

    Baltimore, Maryland, United States Donohoe Construction Company Full time

    Guest Services Representative | Hospitality ProfessionalJob Category: Front Desk/OfficePosition Overview:The Donohoe Construction Company is seeking enthusiastic individuals to embody our commitment to exceptional service and hospitality.Role Summary:The Guest Services Representative plays a crucial role in ensuring a welcoming environment for all visitors....

  • Guest Services Ambassador

    3 days ago

    Baltimore, Maryland, United States National Aquarium Full time

    Job Summary:The National Aquarium is seeking a highly skilled and enthusiastic Guest Services Specialist to join our team. As a key member of our guest services team, you will be responsible for delivering exceptional customer experiences that exceed our guests' expectations.Key Responsibilities:Provide Exceptional Guest Service: Anticipate and respond to...

  • Guest Services Representative

    7 days ago

    Baltimore, Maryland, United States Donohoe Companies Full time

    Donohoe Companies is seeking dedicated individuals to embody our commitment to exceptional hospitality. FRONT DESK AGENT | GUEST EXPERIENCE ENTHUSIAST (FULL TIME) HILTON EXPERIENCE REQUIREDPosition Overview: As a Front Desk Agent, you will play a crucial role in ensuring a seamless guest experience by managing all facets of guest services while projecting a...

  • Guest Services Agent

    7 days ago

    Baltimore, Maryland, United States Hampton Inn and Suites Baltimore Inner Harbor Full time

    Job OverviewWe are seeking a friendly and professional Guest Services Agent to provide outstanding service to our visitors at the hotel. Your role will involve welcoming guests, managing their reservations, distributing room keys, and addressing any inquiries to ensure a memorable stay.The ideal candidate possesses excellent communication abilities, a strong...

  • Guest Services Coordinator

    7 days ago

    Baltimore, Maryland, United States The Ivy Hotel Full time

    Position Overview:The Ivy Hotel is seeking a dedicated Reservations Agent to enhance our exceptional team. The ideal candidate will be a collaborative individual with a strong background in customer service, particularly in the hospitality sector. Proficiency in computer systems and excellent communication skills in English are essential, with additional...

  • Guest Services Representative

    7 days ago

    Baltimore, Maryland, United States Pyramid Global Hospitality Full time

    Welcomes and registers visitors, delivering prompt and courteous assistance, and finalizing guest accounts upon the conclusion of their stay to uphold Pyramid Global Hospitality's esteemed standards of excellence.The Guest Services Representative will:Provide a warm greeting to guests immediately at the reception, ensuring a positive experience throughout...

  • Guest Services Coordinator

    2 weeks ago

    Baltimore, Maryland, United States Hampton Inn and Suites Baltimore Inner Harbor Full time

    Job OverviewWe are seeking a friendly and professional Hotel Reception Specialist to provide outstanding service to our guests at Hampton Inn & Suites Baltimore Inner Harbor. In this role, you will be responsible for welcoming visitors, managing their reservations, distributing room keys, and addressing any inquiries to ensure a pleasant stay.Key...

  • Guest Services Representative

    7 days ago

    Baltimore, Maryland, United States Donohoe Companies Full time

    Donohoe Companies is seeking enthusiastic individuals to embody our commitment to exceptional hospitality. FRONT DESK AGENT | GUEST SERVICE PROFESSIONAL (FULL TIME) HILTON EXPERIENCE REQUIREDPosition Overview: As a front desk agent, you will play a crucial role in delivering outstanding guest experiences and ensuring a welcoming atmosphere. Your...

  • Guest Services Coordinator

    2 weeks ago

    Baltimore, Maryland, United States Hampton Inn and Suites Baltimore Inner Harbor Full time

    Job OverviewWe are seeking a friendly and professional Hotel Reception Specialist to provide outstanding service to our guests at Hampton Inn & Suites Baltimore Inner Harbor. In this role, you will be the first point of contact for our visitors, ensuring they have a pleasant and memorable experience during their stay.Key Responsibilities:Welcome guests upon...

  • Guest Services Representative

    7 days ago

    Baltimore, Maryland, United States Pyramid Global Hospitality Full time

    Company Overview Pyramid Global Hospitality prioritizes its workforce, fostering a culture that champions inclusivity, growth, and employee wellbeing. Our commitment to a People First ethos is evident in our employee development initiatives, benefits, and the cultivation of meaningful relationships. We provide a comprehensive benefits package, including...

  • Guest Services Coordinator

    7 days ago

    Baltimore, Maryland, United States ROOST Baltimore Full time

    Position OverviewROOST Baltimore is redefining the luxury hospitality experience. We pride ourselves on creating a welcoming environment where guests can enjoy thoughtfully designed accommodations and meaningful interactions. This role is essential in ensuring that our guests receive exceptional service throughout their stay.Key ResponsibilitiesOversee daily...

  • Guest Services Representative

    2 weeks ago

    Baltimore, Maryland, United States Remington Full time

    Position Overview: Front Desk AgentKey Responsibilities:Provide a warm welcome and assist guests in a courteous manner throughout the check-in and check-out procedures.Manage cash transactions with precision, ensuring accurate payment processing and change distribution.Possess knowledge of hotel pricing, promotional offers, and booking protocols to deliver...

  • Guest Services Representative

    2 weeks ago

    Baltimore, Maryland, United States Remington Full time

    Position Overview: Front Desk AgentKey Responsibilities:Provide a warm welcome and assist guests with professionalism during the check-in and check-out processes.Accurately manage cash transactions, ensuring precise handling of payments and change.Possess knowledge of hotel pricing, promotional offers, and booking procedures to deliver outstanding service to...

  • Guest Services Representative

    7 days ago

    Baltimore, Maryland, United States Remington Full time

    Front Desk Agent Role OverviewProvide a warm welcome and assist guests professionally during the check-in and check-out processes.Manage cash transactions with precision, ensuring accurate payments and change distribution.Possess knowledge of hotel pricing, promotional offers, and booking protocols to deliver outstanding service to guests.Collaborate...

  • Guest Services Representative

    7 days ago

    Baltimore, Maryland, United States Donohoe Companies Full time

    Donohoe Companies is seeking enthusiastic individuals to embody our commitment to exceptional hospitality. FRONT DESK AGENT | GUEST EXPERIENCE PROFESSIONAL (FULL TIME) HILTON EXPERIENCE REQUIREDPosition Overview: As a front desk agent, you will play a crucial role in delivering outstanding guest services and ensuring a welcoming atmosphere. Your...

  • Guest Services Coordinator

    7 days ago

    Baltimore, Maryland, United States Nick's Fish House Full time

    Host/Hostess at Nick's Fish HouseWe are seeking a personable and dependable Host/Hostess to enhance our customer experience at Nick's Fish House. As the initial point of interaction for our patrons, you will be instrumental in fostering a welcoming atmosphere. The ideal candidate should exhibit punctuality, attention to detail, and the ability to collaborate...

  • Guest Services Coordinator

    4 days ago

    Baltimore, Maryland, United States ASM Global Full time

    Job SummaryASM Global is seeking a highly skilled and detail-oriented Guest Services Representative to join our team at The Lyric Theater. As a key member of our Guest Services Team, you will be responsible for ensuring the safety and security of our patrons, employees, and assets.Key ResponsibilitiesRespond to security and safety calls in a timely and...

  • Guest Service Representative

    7 days ago

    Baltimore, Maryland, United States NoGigiddy Full time

    Guest Service Representative: Elevating Visitor Satisfaction with Professionalism and CareAbout NoGigiddy:Join a company that prioritizes outstanding visitor satisfaction and offers opportunities for committed individuals to excel in the guest service sector. Become a vital part of our team and represent hospitality in various settings.Key...