Servicing Director

4 weeks ago

Agoura Hills, California, United States Superior Loan Servicing Full time
Job Summary

The Director of Servicing will lead the performing servicing team in the Loan Servicing department to maintain the professional servicing of the Loan loans at Superior Loan Servicing.

Key Responsibilities:

  • Lead and manage the performing Loan Servicing functions, including strategic planning, revenue planning and control, product management, and systems utilized.
  • Keep abreast of process automation tools to manage direct cost to service, efficiency, and quality.
  • Lead and manage daily work flow to meet department deadlines, manage scheduling for paid time off, training, and daily workloads, and determine training needs of team members and monitor progress.
  • Manage business partner relationships with clients and vendors.
  • Maintain constant communication with the executive team by meeting biweekly and providing status reports.
  • Hire new employees, conduct reviews, and recommend salary adjustments.
  • Ensure procedures have been developed and are updated timely for the Loan Servicing area, communicate new procedures or changes in procedures to managers and staff members.
  • Train, implement, and ensure procedures are written on new or updated regulatory, Federal, State, investor, insurer, or SLS requirements, new methods, products, projects for the department.
  • Work closely with other areas of SLS, Risk, and SLS Loan to maintain proper quality control, consistent customer experience, and awareness of enterprise initiatives.
  • Maintain quality investor and Loan insurance company relationships.
  • Work closely with the Manager of QC/Systems/Training to ensure control reviews are inclusive, system enhancements and utilization are implemented.
  • Maintain and update job description for Loan Servicing team, develop new job descriptions as needed.
  • Directly lead the following functions with all SLS managers.
  • Participate in Loan Servicing meetings, IT project meetings, and other Systems meetings as deemed necessary.
  • Perform special projects, additional duties, and responsibilities as directed by manager.
  • Work together with the Customer Service Director to enhance the customer service experience.
  • Know, understand, and live the company values and bottom line.
  • Perform other duties as assigned.
  • Work with the EVP of Servicing & CTO to help scale the company.

Requirements:

  • Ten+ years of experience in managing a Loan servicing portfolio or management of multiple Loan servicing functions in a midsize or larger servicing organization.
  • Experience with Loan Origination/Loan Management software systems.
  • Strong organizational, research, analytical, and problem-solving skills.
  • Working knowledge of Loan servicing financial performance, metrics, and forecasting.
  • Key skills in manager and staff development, delegation, and controls.
  • Good verbal and written communication skills.
  • High attention to detail.
  • Ability to provide professional support and present a positive image of the Department.

Company Description:

Superior Loan Servicing is a loan servicing company seeking a full-time, in-office, Director of Servicing. We service short-term, hard-money loans. Please only apply if you have experience in the mortgage industry.

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