Quality Improvement Specialist
2 days ago
UCLA Health is seeking a highly skilled Quality Improvement Specialist to join our Patient Access Organization. As a key member of our team, you will play a critical role in enhancing patient access and satisfaction by ensuring the highest standards of communication and service within our Patient Communication Center (PCC).
Key Responsibilities- Perform routine audits and analyze data to identify opportunities for system-wide enhancements in PCC operations.
- Collaborate with members of the Patient Access Organization to identify problems and drive improvements in quality.
- Develop and implement quality initiatives to promote patient satisfaction and access.
- Work closely with the Director of Quality Support and the Integrity Services Manager to ensure alignment with organizational goals.
- Strong analytical skills with the ability to parse complex data sets and identify trends.
- Excellent verbal communication skills with a pleasant and courteous telephone demeanor.
- Ability to work as part of a team while functioning independently and maintaining confidentiality.
- Strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors.
- Ability to establish and maintain cooperative working relationships with peers, PCRs, and leaders.
- Bachelor's Degree in Health Administration, Public Health, or a related field.
UCLA Health is an equal opportunity employer and welcomes all individuals without regard to race, sex, sexual orientation, gender identity, religion, national origin, or disabilities. We proudly look to each person's unique achievements and experiences to further set us apart.
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