Quality Improvement Specialist, Patient Access Organization

3 weeks ago


Agoura, California, United States University of California Full time

At UCLA Health, we are committed to delivering exceptional patient care and service. As a Quality Improvement Specialist, Patient Access Organization, you will play a critical role in enhancing patient access and satisfaction by ensuring the highest standards of communication and service within the Patient Communication Center (PCC).

This position directly impacts patient outcomes and the efficiency of the PCC by identifying areas for improvement and implementing quality initiatives. You will work under the direction of the Patient Access Organization's Director of Quality support and the Integrity Services Manager to drive improvements in quality.

Key responsibilities include performing routine audits, scoring calls, and analyzing data to identify opportunities for system-wide enhancements in PCC operations. You will also collaborate with members of the Patient Access Organization to identify problems and drive improvements in quality.

Key Qualifications:

  • Ability to analyze information, problems, situations, practices and procedures to recognize alternatives and provide data-driven solutions.
  • Excellent verbal communication skills with appropriate grammar. Demonstrates a pleasant and courteous telephone demeanor.
  • Ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
  • Ability to maintain composure and professionalism under challenging situations and adept at prioritizing tasks.
  • Strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors.

Preferred Qualifications:

  • Bachelors Degree in Health Administration, Public health or related field.

What We Offer:

  • Competitive salary range: $30.56- $60.82
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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