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NJUNS Sr. Account Manager

2 months ago

Watertown, Massachusetts, United States National Grid plc Full time
Job Summary

We are seeking a highly skilled Senior Account Program Manager, Third Party - Utility Pole Attachments to join our team at National Grid plc. As a key member of our Outdoor Lighting and Third-Party Attachments team, you will be responsible for managing Doble Pole activities in Massachusetts.

Key Responsibilities
  • Build strong strategic relationships with key stakeholders, including municipalities, CATV & Wireless Providers, Operations, and Distribution Design, to deliver high-impact customer satisfaction.
  • Ensure accurate and timely reporting on progress of Double Pole remediation initiatives, including milestone achievements and KPI delivery.
  • Work with National Grid's Inspection Program and Work Support to identify gaps in the NJUNS double pole reporting.
  • Advocate for the voice of the customer and mitigate municipal double pole issues, prompting Next to Go transfers and remediation of unregistered NJUNs participants.
  • Administer regular outdoor lighting and pole audits to identify unauthorized attachers and improve GIS inventory.
  • Identify and implement enhancements to existing policies, processes, and systems to improve efficiency and performance related to all aspects of double pole efforts.
Requirements
  • Ability to communicate effectively with stakeholders at all levels in the organization.
  • Capable of working easily within a team.
  • Strong communication skills, written and interpersonal communications skills, and supportive of external and internal customers.
  • Collaborative and inclusive of people of diverse backgrounds and geographic locations.
  • Positive attitude, high energy.
  • Ability to work with limited supervision and report to office locations across MA territory.
Qualifications
  • Bachelor's degree preferred or relevant experience, and 7+ years of work experience.
  • Knowledge of NJUNS system, including navigation of the site, creation, troubleshooting, and closing tickets in the site.
  • Required intermediate MS Suite skills: Excel, PowerPoint, Word.
  • Desired knowledge of GIS, STORMS, and Smartsheet, BI Reporting.
  • Knowledge of relevant industry practice, standards, and best practices.
  • Experience with distribution engineering design, specifically joint use engineering for utility pole communication attachments.
  • Knowledge of current trends within the industry of Broadband and 5G expansion.
  • Knowledge of standards, procedures, and safety practices related in the fields of work.
  • Valid/Good Standing Driver's License.