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Accounts Receivable Operations Manager
2 months ago
Steward Health Care is seeking a highly skilled Senior Manager of Accounts Receivable Operations to join our team. As a key member of our revenue cycle management team, you will be responsible for leading daily operations of accounts receivable and follow-up functions, with a focus on special projects and audits.
The ideal candidate will possess a strong understanding of healthcare billing practices, compliance regulations, and payer rules, as well as excellent leadership skills to drive performance and enhance revenue cycle management.
Key Responsibilities:- Maintain knowledge of payer rules, regulations, and guidelines, ensuring compliance with federal, state, and local regulations, as well as internal policies.
- Prepare and analyze accounts receivable reports, identifying trends, areas for improvement, and making recommendations to senior management.
- Develop and implement strategies to enhance collection processes and reduce days in accounts receivable.
- Monitor and assign daily workload to the AR team to optimize load-balancing and staff acuity.
- Demonstrate ability to set priorities and manage multiple projects simultaneously.
- Design, establish, and maintain an organizational structure and staffing model to accomplish the organization's goals and objectives in an effective manner.
- Recruit, train, coach, and evaluate AR staff members.
- Conduct regular staff meetings to review productivity metrics, reaffirm weekly/monthly goals, provide coaching/training, and ensure work is appropriately prioritized.
- Supervise and mentor the accounts receivable team, fostering a collaborative and productive work environment.
- Collaborate with IT and software vendors to optimize processes, systems, and tools.
- Working knowledge of CPT & HCPCS Codes, Revenue Codes, and ICD-10 coding.
- Excellent analytical and problem-solving skills, with keen attention to detail.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.
- Proven leadership skills, with experience managing and developing teams.
- Self-motivated and directed.
- Ability to effectively prioritize and execute tasks in a high-growth, fast-paced environment.
- Strong knowledge of healthcare billing and coding practices and relevant regulations (i.e., HIPAA, Medicare/Medicaid).
- Bachelor's Degree required. Degree in Business, Health Administration, or Health Information Management preferred.
- At least 3 years' experience in accounts receivable management, medical practice revenue cycle, third-party payor work, or related healthcare field.
- Minimum of 2 years management experience.
