Senior Unified Communications Engineer

5 days ago


Augusta, Maine, United States Omega Innovations Full time

At Omega Innovations, we are seeking a highly skilled Senior Unified Communications Engineer to join our MVC team. As a key member of our team, you will play a crucial role in accompanying our customers on their journey to becoming a communicative company.

Key Responsibilities
  • Design, implement, and support global UC infrastructure solutions with a focus on Microsoft Teams and Skype, ensuring seamless communication and collaboration for our customers.
  • Develop comprehensive documentation for support, ensuring that our team and customers have the necessary resources to troubleshoot and resolve technical issues.
  • Serve as the primary point of contact for technical issues, providing expert guidance and support to our customers.
  • Provide occasional second and third-level support, ensuring that our customers receive timely and effective resolution to their technical concerns.
Requirements
  • A successful degree in computer science or a related field, with relevant professional experience in IT consulting.
  • Extensive knowledge of building technical IT infrastructures and architectures for telecommunications, including 3rd party products for MS Teams (Session Border Controller, Audiocodes, and SIP trunks).
  • Experience with MS Teams, Skype, Azure Active Directory, and Exchange Online is highly desirable.
  • Strong understanding of Unified Communication, preferably based on Microsoft certifications.
  • Excellent knowledge of networking and VoIP, including SIP, h.323, RTP, and TCP/IP.
  • Proficiency in a range of technical tools and software, with a strong ability to learn and adapt to new technologies.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A competitive salary and benefits package, reflecting your skills and experience.
  • The chance to work with a talented team of professionals, passionate about delivering exceptional results for our customers.


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