Field Service Specialist

2 weeks ago

Los Angeles, California, United States Ollivier Corporation Full time
Job Overview

Position Summary: Enhance service delivery that elevates customer satisfaction, boosts client retention, and drives profitability.

Key Responsibilities: To excel in this role, an individual must competently perform the following duties; additional tasks may be assigned as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill essential functions.

  • Deliver service and customer assistance during on-site visits or dispatches.
  • Align workflow with scheduling requirements.
  • Oversee all on-site installation, repair, maintenance, and testing activities.
  • Identify errors or technical issues and devise appropriate solutions.
  • Generate timely and comprehensive service reports.
  • Document procedures and processes accurately.
  • Operate vehicles safely and utilize field automation systems effectively.
  • Adhere to all company policies and protocols.
  • Collaborate with the technical team and disseminate information throughout the organization.
  • Understand customer needs and provide suitable recommendations.
  • Foster positive relationships with clients.

Competencies: To perform successfully, an individual should exhibit the following competencies:

  • Continuous Learning: Evaluates personal strengths and weaknesses. Pursues training and development opportunities. Seeks constructive feedback to enhance performance. Shares knowledge with colleagues.
  • Customer Service: Demonstrates courtesy and sensitivity. Manages challenging customer interactions. Meets commitments and responds promptly to client needs.
  • Planning & Organization: Integrates changes seamlessly. Plans for additional resources. Prioritizes tasks effectively and utilizes time efficiently.
  • Problem Solving: Develops alternative solutions and analyzes information skillfully. Identifies issues promptly and resolves them in the early stages.
  • Teamwork: Balances individual and team responsibilities. Contributes to a positive team environment and welcomes feedback.
  • Technology Proficiency: Adapts to new technologies and maintains technical skills. Troubleshoots technological issues effectively.

Qualifications: To perform this role effectively, an individual must meet the following qualifications:

Education/Experience: Technical degree or certification. Proven experience in field service. Ability to troubleshoot, test, repair, and maintain technical equipment.

Language Skills: Ability to read and interpret safety rules, operating instructions, and procedure manuals. Capable of writing routine reports and communicating effectively.

Mathematical Skills: Proficient in basic arithmetic operations and able to compute rates, ratios, and percentages.

Reasoning Skills: Applies common sense to carry out instructions in various formats. Effectively handles problems involving multiple variables.

Computer Skills: Knowledge of web-related technologies is essential.

Certificates and Licenses: Relevant certifications such as Lenel, OnGuard, AMAG Symmetry, Milestone, Avigilon are preferred.

Work Environment: The work environment characteristics described here are typical for this role. Reasonable accommodations may be made for individuals with disabilities.

Physical Demands: The physical demands described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this job, the employee is regularly required to communicate effectively. The employee frequently uses hands for various tasks and may occasionally need to lift up to 10 pounds. Specific vision abilities required include close vision.

Company Overview

Ollivier Corporation emphasizes a culture of training, growth, and teamwork. With a robust benefits package, Ollivier has been a trusted industry leader since 1987, providing comprehensive managed security solutions for clients, including security systems and personnel, to some of the largest companies in Southern California.

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