Renal Technology Field Service Specialist

1 week ago

Los Angeles, California, United States Mozarc Medical Full time
About Mozarc Medical

At Mozarc Medical, we are dedicated to transforming the landscape of comprehensive kidney health technology.

Founded through equal partnerships between DaVita, a prominent kidney care provider, and Medtronic, a global leader in medical devices, Mozarc Medical presents a unique and dynamic start-up environment supported by two established industry giants.

Our mission centers around prioritizing patient care in every initiative we undertake.

Our team members are integral in crafting technological solutions that enhance the lives of patients and drive significant advancements in kidney disease treatment.

Discover your purpose and passion with us at Mozarc Medical.

Position Title:

Dialysis/Renal Field Service Engineer (West Coast)

Key Responsibilities:
  • Manage a designated territory to ensure optimal functionality of our technologies.
  • Provide immediate assistance with machine troubleshooting and on-site repairs.
  • Conduct installations and routine maintenance with a sense of urgency.
  • Foster a culture of execution and reliability, becoming a trusted partner for clients and colleagues.
  • Collaborate closely with the clinical specialist team to stay informed about clinical knowledge and customer requirements.
  • Maintain accurate documentation and ensure all service events are recorded in our systems.
  • Ensure tools are calibrated and manage spare parts inventory effectively.
  • Engage with customers to meet their needs and build strong relationships.
  • Set schedules for preventive maintenance and coordinate service availability during peak periods.
Qualifications:

This position requires a Bachelor's Degree with at least 4 years of relevant experience, an Associate Degree with a minimum of 6 years, or a Vocational/Trade certificate with a minimum of 8 years of experience.

Valid Driver's License is necessary.

Preferred Skills:
  • Ability to interpret specifications and utilize service manuals effectively.
  • Extensive knowledge of dialysis equipment, including hemodialysis and continuous renal replacement therapy devices.
  • Experience servicing dialysis devices in renal or nephrology clinics.
  • Familiarity with water treatment and reverse osmosis systems for dialysis.
  • Proficiency in Service Max, SAP, or similar service tools.
  • Willingness to travel domestically, up to 60% of the time.
  • Competence in Microsoft Office tools.
  • Relevant experience in diagnosing, repairing, and maintaining electronic and electro-mechanical equipment in a customer-facing field service role.
  • Exemplary customer service and interpersonal skills.
  • Dependable with a focus on quality and patient safety.
  • Strong communication skills, capable of summarizing situations and articulating problem statements.
  • Critical thinking and resourcefulness.
  • Self-motivated and able to work independently.
Why Choose Us?

Working at Mozarc Medical is immensely rewarding; we have the opportunity to assist kidney patients in achieving greater independence, improved health outcomes, and a revitalized zest for life.

It is vital that our team members feel appreciated, supported, and empowered.

We offer a comprehensive rewards package and avenues for personal and professional growth, enabling you to reach your potential and enjoy a career filled with transformative opportunities.

Physical Job Requirements: The physical demands outlined in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

For Office Roles: Employees are regularly required to be independently mobile, interact with computers, and communicate with colleagues.

Contact your manager or local HR for specific work conditions and physical requirements related to this role.

(ADA-United States of America) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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