Service Desk Support Specialist

1 month ago


Cleveland, Ohio, United States Flexjet Full time
Job Summary

We are seeking a highly motivated and detail-oriented Service Desk Analyst to join our team at Flexjet. As a Service Desk Analyst, you will be responsible for providing first-level support to our users, handling service requests, and troubleshooting technical issues.

Key Responsibilities:

  • Respond to service requests via our help desk system, phone, or email
  • Monitor and analyze user-reported problems to identify potential areas requiring further intervention
  • Document issues and troubleshooting practices
  • Setup, maintenance, and repair of PC-based computer hardware, printers, network wiring, and basic process troubleshooting
  • Participate in weekly on-call support rotation
  • Collaborate with third-party vendors to resolve software/hardware problems and disputes
  • Review and update technical support documentation

Requirements:

  • Bachelor's degree in business or computer science preferred
  • 3-5 years of experience with hardware support
  • Strong knowledge of Microsoft Client operating systems up to Windows 10 required
  • Ability to work autonomously and prioritize tasks
  • Excellent communication and interpersonal skills

Preferred Qualifications:

  • SCCM knowledge
  • ITIL knowledge
  • Office 365 Administration
  • Microsoft Azure knowledge
  • Microsoft Intune knowledge

About Flexjet:

Flexjet is a leading provider of private aviation services. We offer a dynamic and supportive work environment, and we are committed to providing our employees with the tools and resources they need to succeed.



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