Help Desk Support Specialist
14 hours ago
At Heinen's, Inc., we are seeking a highly skilled and customer-focused Help Desk Coordinator to join our IT team. As a Help Desk Coordinator, you will be responsible for providing exceptional support to our associates and ensuring that their technology needs are met in a timely and efficient manner.
Key Responsibilities:
- Provide fast and proactive responses to IT-related requests from associates.
- Create and manage tickets, resolve issues, and forward as necessary.
- Work collaboratively with other IT members to resolve customer requests.
- Support customers with a sense of urgency and provide excellent communication skills.
Requirements:
- High school diploma or equivalent required.
- Excellent computer skills, including Microsoft Office applications and Windows.
- Basic understanding of computer hardware and experience using Microsoft Office.
- Pleasant and courteous phone demeanor.
- Ability to exercise critical thinking and collaborate with team members.
- Flexibility and adaptability to cope with unexpected events.
What We Offer:
- Competitive compensation package.
- Professional development and leadership opportunities.
- Paid time off and balanced work schedules.
On-Call Rotation:
The Help Desk Coordinator will be required to work an on-call rotation once every three weeks, from 5pm-6am Monday-Friday and all day Saturday and Sunday. The on-call shift pay carries a pay premium in addition to the regular hourly rate.
Heinen's, Inc. is an equal employment opportunity employer.
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