IT Support Specialist

1 month ago


Cleveland, Ohio, United States K2 Staffing Full time
Job Title: IT Help Desk SupportJob Summary

We are seeking a highly skilled IT Help Desk Support professional to join our team at K2 Staffing. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring the satisfaction of our end-users.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone, email, and web portal.
  • Configure and troubleshoot network equipment, Windows servers, and workstations.
  • Administer Active Directory, File and Print services, DNS, DHCP, and network firewalls.
  • Install and maintain antivirus software and ensure virus definitions are up to date.
  • Manage Microsoft Exchange Server, VOIP solutions, and telephone systems.
  • Monitor alert systems and take appropriate action as per guidelines.
  • Escalate complex technical issues to senior technical staff as needed.
Requirements
  • Minimum 4 years of hands-on experience in IT support, network administration, and server management.
  • 2-3 years of experience in a client-facing environment, such as sales engineering.
  • Experience with ConnectWise RMM and Autotask PSA is a plus.
  • Excellent verbal and written communication skills, with the ability to work with clients at a business level.
  • Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
Preferred Qualifications
  • CompTIA Net+ and/or CompTIA Security+ certifications.
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) certifications.
  • CCNA or CCIE-Cisco certifications are a plus.
About the Company

K2 Staffing is a leading IT Solutions Company in the Cleveland, OH area, offering challenging work, career opportunities, a pleasant work environment, and ongoing training.

Employment Type: Full time

Location: Cleveland, OH



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