IT Support Specialist
1 month ago
We are seeking a highly skilled IT Help Desk Support professional to join our team at K2 Staffing. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring the satisfaction of our end-users.
Key Responsibilities- Provide timely and effective technical support to clients via phone, email, and web portal.
- Configure and troubleshoot network equipment, Windows servers, and workstations.
- Administer Active Directory, File and Print services, DNS, DHCP, and network firewalls.
- Install and maintain antivirus software and ensure virus definitions are up to date.
- Manage Microsoft Exchange Server, VOIP solutions, and telephone systems.
- Monitor alert systems and take appropriate action as per guidelines.
- Escalate complex technical issues to senior technical staff as needed.
- Minimum 4 years of hands-on experience in IT support, network administration, and server management.
- 2-3 years of experience in a client-facing environment, such as sales engineering.
- Experience with ConnectWise RMM and Autotask PSA is a plus.
- Excellent verbal and written communication skills, with the ability to work with clients at a business level.
- Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
- CompTIA Net+ and/or CompTIA Security+ certifications.
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) certifications.
- CCNA or CCIE-Cisco certifications are a plus.
K2 Staffing is a leading IT Solutions Company in the Cleveland, OH area, offering challenging work, career opportunities, a pleasant work environment, and ongoing training.
Employment Type: Full time
Location: Cleveland, OH
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