Desktop Support Specialist

5 days ago


Cleveland, Ohio, United States CAI Full time
Job Summary

We are seeking a skilled Desktop Support Specialist to join our team at CAI. As a key member of our IT department, you will provide top-notch technical support to our clients, ensuring their hardware and software issues are resolved efficiently and effectively.

Key Responsibilities
  • Provide technical support via phone, email, and in-person interactions with clients
  • Utilize knowledge of ITIL, MOF, and HDI best practices to diagnose and resolve technical issues
  • Escalate unresolved issues to the next level of support with thorough documentation
  • Stay up-to-date with the latest technical procedures, products, and services
  • Collaborate with peers and management to share knowledge and best practices
Requirements
  • 3-5 years of experience in a Service Desk or technical support role
  • 1+ years of customer service experience in a professional industry
  • Degree in Information Systems, Computer Science, or equivalent experience
  • Strong troubleshooting and documentation skills
  • Active Directory experience
  • Proficient knowledge of Microsoft Desktop Operating Systems
  • Excellent customer service skills
Preferred Qualifications
  • Experience with network printers
  • A+ Certification or other relevant certifications
  • Basic MDM Administration (Chrome, Clever, Jamf, Intune)
Work Environment

This is a full-time contract position that requires on-site work. The successful candidate will be able to work independently with minimal supervision and have excellent communication and problem-solving skills.

Equal Employment Opportunity

CAI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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