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Help Desk Support Associate

1 month ago

Cleveland, Ohio, United States Heinens Inc Full time
Job Overview

Heinen's is seeking a skilled Help Desk Support Associate to join our team. This role is responsible for providing exceptional customer service and technical support to our associates.

Key Responsibilities:

  • Respond to IT-related requests in a timely and professional manner.
  • Create and resolve tickets, and forward as necessary.
  • Collaborate with other IT members to resolve customer requests.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and computer skills.
  • Ability to work in a fast-paced environment.

What We Offer:

  • Competitive compensation package.
  • Professional development opportunities.
  • Flexible work schedule.

On-Call Rotation:

The Help Desk Support Associate will be required to work an on-call rotation once every three weeks (5pm-6am Monday-Friday and all day Saturday and Sunday).