Help Desk Support Specialist
1 week ago
Job Summary:
We are seeking a skilled Help Desk Technician to join our Store Support Help Desk department at Dunham's Sports. The ideal candidate will have a passion for technology and providing exceptional customer service.
Key Responsibilities:
- Provide technical support to store employees and customers via phone, email, and in-person.
- Troubleshoot and resolve technical issues with store systems, including POS registers and other equipment.
- Collaborate with the store management team to identify and implement process improvements.
- Develop and maintain knowledge of store systems, policies, and procedures.
- Communicate effectively with associates and customers to resolve issues and provide support.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- 1-2 years of experience in a help desk or technical support role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Basic knowledge of computer hardware and software.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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