Front Desk Supervisor

7 days ago


Troy, Michigan, United States Hilton Garden Inn Detroit Troy Full time
Overview

We're seeking a skilled and customer-focused Front Desk Supervisor to lead our front office team at the Hilton Garden Inn in Troy. As a key member of our team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless operations.

The Hilton Garden Inn offers a range of benefits, including paid time off, 7 paid holidays, comprehensive benefit packages, and a 401k with company match. You'll also enjoy room rate discounts and be part of a culture that truly cares for its team.


Responsibilities

  • Provide guidance and leadership to front office staff, ensuring consistent quality customer service is delivered.
  • Communicate effectively with staff and guests, using clear and positive language.
  • Monitor lobby traffic and adjust staffing levels accordingly.
  • Greet guests warmly and efficiently, completing the registration process with ease.
  • Make informed decisions about room assignments and handle cash, make change, and balance the house bank.
  • Resolve customer complaints and complications, using good judgment and previous experience.

Requirements

We're looking for a candidate with at least two years of combined front desk and supervisory experience. Brand experience is a plus, but not required.


As a Front Desk Supervisor at the Hilton Garden Inn, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.



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