Regional Customer Success Team Lead

4 days ago


Kansas City, Missouri, United States Canonical - Jobs Full time
Job Overview

We are seeking a highly motivated and experienced Regional Customer Success Team Lead to join our team at Canonical, a pioneering tech firm at the forefront of the global move to open source.

About the Role:

  • This is a globally remote role with twice-yearly team sprints in person.
  • You will lead a team of Customer Success Managers across regions to drive high-performing teams and enhance customer engagement.
  • Strategic planning and analysis: prepare communication plans, team meetings, and other messages shared in broader management forums.
  • Customer interactions and support: resolve escalated customer issues requiring expertise or intervention.
  • Cross-functional collaboration: collaborate with Sales, Marketing, Product development, and Support departments for aligned customer needs and feedback sharing.

Responsibilities:

  • Develop strategies to improve customer retention rates, drive upsells or cross-sells where appropriate, and increase customer success.
  • Lead mentoring, coaching in post-sales account management and feedback to team members.
  • Analyze regional performance metrics, identify trends, and implement changes to increase efficiency and achieve business objectives.

The Ideal Candidate:

  • Excellent academic results at school and university.
  • Bachelor's or equivalent degree in Business, Communication, or STEM.
  • Knowledge and passion for Customer Success, revenue management, and technology.
  • Track record of bringing exceptional Customer Success experience results.
  • Commitment to continuous learning and improvement, creative problem-solving, and cross-team collaboration.

What We Offer:

  • A competitive estimated annual salary range of $120,000-$180,000 based on location and experience.
  • A personal learning and development budget of USD 2,000 per year.
  • Distributed work environment with twice-yearly team sprints in person.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.

About Canonical:

We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.



  • Kansas City, Missouri, United States Canonical - Jobs Full time

    About the JobWe are seeking a skilled and experienced Customer Success Regional Team Manager to join our team at Canonical. The successful candidate will be responsible for leading a team of Customer Success Managers across regions, driving revenue retention and growth through exceptional customer services.As a key member of our Customer Success team, you...


  • Kansas City, Missouri, United States Canonical - Jobs Full time

    **Job Title:** Customer Success Regional Team ManagerAbout the Role:We are seeking a highly skilled and experienced Customer Success Regional Team Manager to join our team at Canonical. As a Customer Success Regional Team Manager, you will be responsible for leading a team of Customer Success Managers across regions, driving high-performing teams, and...


  • Kansas City, Missouri, United States Peak Performance Team Full time

    Job Title: Automotive Sales Team LeadAt Peak Performance Team, we're looking for a highly motivated and experienced Automotive Sales Team Lead to join our team. This is a fantastic opportunity to work with a dynamic company that offers customized, wealth-building purchase and protection products to dealerships.The ideal candidate will have a successful track...


  • Kansas City, Missouri, United States Canonical - Jobs Full time

    About the RoleWe are seeking a highly skilled and experienced Global Technology Leadership Role for our Customer Success Team to drive business growth, customer satisfaction, and revenue expansion. This role is an excellent opportunity to lead and manage a team of talented professionals, providing strategic guidance and coaching to ensure exceptional...


  • Kansas City, Missouri, United States Kansas City Standard Full time

    Job Title: Customer Enrollment RepresentativeAbout Kansas City StandardKansas City Standard is a leading customer enrollment firm dedicated to facilitating seamless interactions between clients and services. We are passionate about providing exceptional service and creating positive experiences for our customers.Job OverviewWe are seeking an Entry Level...


  • Kansas City, Missouri, United States FrontStream Full time

    Job SummaryWe are seeking a skilled Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for implementing customer journey plans that enhance the customer experience, managing ongoing customer needs effectively to drive high customer retention and volume, and becoming an expert in product offerings.The ideal...


  • Kansas City, Missouri, United States AVPro Global Holdings Full time

    AVPro Edge Seeks Experienced Regional Sales ProfessionalThe ideal candidate will be a seasoned sales expert with a proven track record of success in the Pro AV industry, particularly in the Central U.S. region. As a Regional Sales Manager at AVPro Edge, you will play a pivotal role in driving growth by securing new business and managing existing client...


  • Kansas City, Missouri, United States FrontStream Full time

    Job DescriptionAt FrontStream, we are revolutionizing fundraising through our all-in-one platform, Panorama. As a Customer Success Business Partner, you will play a critical role in helping us achieve this mission by ensuring the success of our customers. This is an exceptional opportunity to join a dynamic team and make a meaningful impact on the nonprofit...


  • Kansas City, Missouri, United States Switch N Go Full time

    Job OverviewWe are seeking an experienced sales professional to join our team as a West Region Product Sales Specialist. The successful candidate will be responsible for selling Switch-N-Go products throughout the assigned region, managing their designated territory, and maintaining a professional image of the company.The ideal candidate will have excellent...


  • Kansas City, Missouri, United States Abnormal Security Full time

    About the Role:The Regional Business Development Director will be responsible for leading a team of sales professionals in driving new business growth and expanding existing customer relationships. You will need to have a proven track record of success in enterprise sales, excellent communication skills, and a hunter mentality.


  • Kansas City, Missouri, United States FrontStream Full time

    Job SummaryWe are seeking a highly skilled CUSTOMER SUCCESS MANAGER PROFESSIONAL to join our team. As a key member of our organization, you will be responsible for implementing customer journey plans that enhance the customer experience, managing ongoing customer needs effectively, and driving high customer retention and volume.Key...

  • Nursing Team Lead

    1 week ago


    Kansas City, Missouri, United States Research Medical Center Full time

    Unlock Your Potential in Nursing at Research Medical CenterWe are seeking a skilled and dedicated Charge RN to join our team at Research Medical Center, a 585+ bed hospital located in Kansas City. As a Charge RN, you will play a vital role in coordinating and delivering high-quality patient-centered care, while also mentoring and supporting our nursing...


  • Kansas City, Missouri, United States Heart of America Council Full time

    We are looking for a Regional Program Director to lead our team in Kansas City. The ideal candidate will have experience in program development, volunteer management, and fundraising. This role offers a competitive salary of $65,000 - $85,000 per year.ResponsibilitiesThe Regional Program Director will be responsible for:Developing and implementing program...


  • Kansas City, Missouri, United States SIOUX CHIEF MFG CO., INC. Full time

    Job Title: Regional Sales DirectorSioux Chief Mfg Co., Inc. is seeking an experienced Regional Sales Director to lead and direct their sales region, managing sales performance and working with independent rep agencies to maximize sales opportunities.Estimated Salary: $80,000 - $120,000 per yearThe successful candidate will have 5 years of industry...


  • Kansas City, Missouri, United States SIOUX CHIEF MFG CO., INC. Full time

    Job Title: Regional Sales Support\About the Role:\We are seeking a highly motivated and organized individual to join our team as a Regional Sales Support in Kansas City, Missouri. As a key member of our sales team, you will work closely with the Regional Sales Manager to grow sales and build customer relationships.\About You:\To be successful in this role,...


  • Kansas City, Missouri, United States CONEXON Full time

    Job SummaryWe are seeking an experienced Account Manager to oversee a portfolio of customers, develop new business opportunities, and support other departments within Conexon. The ideal candidate will have prior account management experience and be able to work individually and as part of a team.

  • Sales Team Lead

    1 week ago


    Kansas City, Missouri, United States Domino's Franchise Full time

    Job Title: Sales Team LeadLocation: 01691 E Blue PkwyEstimated Salary: $35,000 - $45,000 per yearWe are seeking a highly skilled Sales Team Lead to join our Domino's Franchise team.As a Sales Team Lead, you will be responsible for:Providing exceptional customer service and leading by exampleManaging inventory and maintaining a clean and organized store...


  • Kansas City, Missouri, United States Stansteel - Hotmix Parts & Service Full time

    Company OverviewStansteel-Hotmix Parts & Service is the industry leader in manufacturing and integrating Asphalt Plant products. With nearly a century of experience, we have established ourselves as the world's leading producer of quality asphalt plant products.Salary and BenefitsWe offer a competitive compensation package to our successful candidates,...


  • Kansas City, Missouri, United States Cosentinos Group Inc Full time

    About the Role: We are seeking an experienced General Merchandise Team Lead to join our team at Cosentinos Group Inc. as an Assistant Health and Beauty General Merchandise Manager.">Salary: $55,000 - $65,000 per year, based on experience and qualifications.About You: As a highly skilled retail professional, you will be responsible for leading our HBC/GM team...


  • Kansas City, Missouri, United States Van Chevrolet Cadillac Subaru Full time

    Sales Team Leader - Van Chevrolet Cadillac SubaruWe are seeking a highly experienced sales manager to lead our sales team and drive business results. As a key member of our organization, you will be responsible for developing and executing sales strategies, managing a high-performing sales team, and optimizing the sales process to improve efficiency and...