Customer Success Manager Professional

3 weeks ago


Kansas City, Missouri, United States FrontStream Full time
Job Summary

We are seeking a highly skilled CUSTOMER SUCCESS MANAGER PROFESSIONAL to join our team. As a key member of our organization, you will be responsible for implementing customer journey plans that enhance the customer experience, managing ongoing customer needs effectively, and driving high customer retention and volume.

Key Responsibilities:

  • Implementing a customer journey plan that enhances the customer experience for all managed customers
  • Managing ongoing customer needs effectively to drive high customer retention and volume
  • Becoming an expert in product offerings
  • Creating authentic and genuine relationships with key decision makers for each account you manage, providing them with a high level of value and service
  • Analyzing their product usage and identifying opportunities for growth
  • Serving as a trusted advisor who offers strategic product and set-up recommendations
  • Working closely with the Customer Support team to provide consistent communication and outstanding service
  • Helping deliver all premium service offerings including training, builds, design, reporting, etc.

Requirements:

  • You have at least 3 years of customer-facing experience in a Support, Customer Success, Sales, Account Management, or Project Management role
  • You have training, coaching, or leadership experience
  • You have strong verbal and written communication skills with the ability to communicate to a diverse audience
  • You are self-motivated
  • You have great active listening skills
  • You are dedicated to exceeding customer expectations
  • You are positive, approachable, and friendly and you love helping people
  • You can think outside the box to provide customers with the best possible set-up and service
  • You are a great team player and getting along well with internal colleagues is important to you
  • You have strong organizational and project planning skills

Salary: The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience.

About Us: FrontStream supports over 10,000 charities and corporate customers across the globe. We are revolutionizing fundraising through our all-in-one platform, Panorama. We are the trusted provider of online fundraising and auctions, event management, donor management, and workplace giving to our international customer base.



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