Senior Retail Sales Leader

2 weeks ago

Schaumburg, Illinois, United States Sunnyside Full time
COMPANY OVERVIEW

Cresco Labs stands as a prominent public entity within the cannabis sector, operating across multiple states with a vertically integrated model. Our diverse range of proprietary brands showcases some of the most esteemed and sought-after cannabis products available in the United States. Our Sunnyside dispensaries, located nationwide, create an inviting and inclusive atmosphere for customers at any stage of their cannabis exploration.

Established in 2013, Cresco Labs is dedicated to the mission of normalizing and professionalizing cannabis through the commitment of our passionate workforce. As responsible leaders in the cannabis field, we prioritize the needs of our colleagues, consumers, and communities. Our SEEDTM initiative emphasizes Social Equity and Educational Development, ensuring our organization mirrors the communities we serve and provides equal opportunities for all to gain knowledge and resources in the cannabis industry.

Our goal at Cresco Labs is to transform and lead the cannabis market in the nation, emphasizing product quality and consistency while upholding the highest standards of integrity and professionalism.

MISSION STATEMENT

At Cresco, we strive to be at the forefront of the cannabis industry, prioritizing regulatory compliance, product reliability, and customer satisfaction. Our operations lend credibility to the cannabis sector by adhering strictly to regulations and promoting the therapeutic benefits of cannabis. As Cresco expands, we maintain our commitment to professionalism and precision in every new market we enter.

JOB SUMMARY

The Senior Retail Sales Leader at Sunnyside will play a pivotal role in guiding customers—whether recreational, medicinal, or caregivers—in selecting the most suitable cannabis products for their individual needs. Acting as a representative of our mission to normalize and elevate the cannabis experience, you will exemplify exceptional customer service, product expertise, and compliance with state regulations to ensure a premier shopping experience. Additionally, you will assist in onboarding and training new team members while ensuring adherence to company and state regulations.

At Sunnyside, we prioritize the employee experience, focusing on training, development, diversity, and authenticity to foster both personal and professional growth. As a Senior Retail Sales Leader, you will benefit from:
  • Experience in leading and managing a team of hourly staff, including skills in recruitment, onboarding, training, and employee relations.
  • The chance to enhance retail business fundamentals, including effective scheduling, sales trend analysis, and business reporting.
  • Skills in conflict resolution, self-discipline, critical thinking, and problem-solving.
  • Experience in interviewing, talent selection, and management of hourly team members.
  • A dynamic role that merges problem-solving, teamwork, technical skills, and customer service.
Our dispensaries typically operate seven days a week, and we value flexibility in scheduling, including opening and closing shifts, weekends, and holidays.

WHO YOU ARE
  • You are enthusiastic, possess strong interpersonal skills, and thrive in collaborative environments.
  • You enjoy engaging with customers, listening to their needs, and delivering an outstanding experience to foster loyalty.
  • You are adaptable and view challenges as opportunities for skill enhancement.
  • You inspire others, demonstrating a passion for mentoring and supporting team members.
  • You uphold a high standard of integrity and lead by example, especially in a highly regulated industry.
CORE JOB DUTIES
  • Support Wellness Advisors in customer consultations, addressing standard inquiries or concerns.
  • Guide customers in product selection by educating them on various cannabis products and their effects.
  • Utilize effective selling and cross-selling techniques to enhance customer purchases.
  • Ensure proper documentation and identification for customers.
  • Verify the accuracy of orders dispensed to customers promptly; conduct bag and receipt checks.
  • Label and package customer orders efficiently.
  • Handle cash transactions accurately using the company's Point of Sale system, adhering to Standard Operating Procedures (SOPs).
  • Investigate any discrepancies in cash, POS, or product and escalate as necessary.
  • Troubleshoot technical issues within the POS system.
  • Maintain accurate records of all dispensary activities, including customer records, sales, deliveries, and returns, in compliance with state regulations and company standards.
  • Conduct routine inventory counts of all products.
  • Ensure product stock is organized and compliant with regulations.
  • Assist managers in organizing sales floor merchandise and product displays.
  • Ensure security measures and safety compliance within the store according to company SOPs.
  • Help maintain a clean and organized environment for customers and team members.
  • Assist in onboarding and training Wellness Advisors, ensuring compliance with all company policies and state laws.
  • Promptly escalate employee relations issues to management.
  • Perform ad-hoc store opening and closing procedures, including preparing registers and managing inventory.
  • Complete shift checklists diligently.
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
  • High School Diploma or equivalent.
  • 1-2 years of experience in customer service; cannabis experience preferred.
  • Flexibility to work shifts that may include opening, closing, weekends, and holidays.
  • Exceptional customer service skills and the ability to engage effectively with customers.
  • Demonstrated ability to learn and apply technical and product-related information in a professional manner.
  • Ability to understand cannabinoids and their interactions with the human body.
  • Must be able to lift, carry, and balance up to 50 pounds (100 pounds with assistance).
BENEFITS

Cresco Labs is proud to offer eligible employees a comprehensive benefits package, including major medical, dental, and vision insurance, a 401(K) matching program, FSA/HSA options, LTD/STD coverage, life insurance, and AD&D. Eligible employees also receive paid holidays and paid time off. Additional rewards may include annual discretionary bonuses, stock options, and participation in our employee discount program. Benefits eligibility may vary based on full-time or part-time status, location, or position.

ADDITIONAL REQUIREMENTS
  • Must be 21 years of age or older to apply.
  • Must comply with all legal and company regulations for working in the industry.
Cresco Labs is an Equal Opportunity Employer, and all applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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