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Senior Retail Sales Leader

2 months ago

Schaumburg, Illinois, United States Sunnyside Full time
COMPANY OVERVIEW

Cresco Labs stands as a prominent public entity within the cannabis sector, operating across multiple states with a vertically integrated model. Our extensive range of proprietary brands showcases some of the finest and most acclaimed cannabis products available in the United States. Through our network of Sunnyside dispensaries, we offer a welcoming and supportive environment for individuals at every stage of their cannabis journey.

Established in 2013, Cresco Labs is dedicated to normalizing and professionalizing cannabis, driven by our passionate workforce. We prioritize the needs of our colleagues, consumers, and communities, with a commitment to Social Equity and Educational Development through our SEEDTM initiative, ensuring equal opportunities for all to engage in and manage cannabis-related businesses.

Our goal is to transform and lead the cannabis industry in the nation, emphasizing product quality and consistency while upholding the highest standards of integrity and professionalism.

MISSION STATEMENT

At Cresco, we strive to be at the forefront of the cannabis industry, focusing on regulatory adherence, product reliability, and customer satisfaction. Our operations lend credibility to the cannabis field by maintaining strict compliance with regulations and advocating for the clinical benefits of cannabis. As we expand, we will uphold the same level of professionalism and precision in every new market we enter.

JOB SUMMARY

The Lead Wellness Advisor at Sunnyside will play a pivotal role in guiding customers—whether recreational users, medical patients, or caregivers—in selecting the appropriate cannabis products tailored to their needs. Acting as a representative of our mission to normalize and elevate the cannabis industry, you will exemplify outstanding customer service, product expertise, and compliance with state regulations to deliver an exceptional experience. Additionally, Lead Wellness Advisors will support the onboarding and training of new staff while ensuring adherence to both state and company guidelines.

At Sunnyside, we prioritize the employee experience, fostering an environment focused on training, development, diversity, and authenticity, allowing for both personal and professional growth. As a Lead Wellness Advisor, you will benefit from:
  • Experience in leading and managing a team of hourly employees, including skills in recruitment, onboarding, training, and employee relations.
  • The chance to enhance retail business fundamentals, including effective scheduling, sales trend analysis, and business reporting.
  • Skills in conflict resolution, self-discipline, critical thinking, and problem-solving.
  • Experience in interviewing and talent management of hourly team members.
  • A dynamic role that merges problem-solving, teamwork, technical skills, and customer service.
Our dispensaries operate seven days a week, and we value flexibility in scheduling across opening and closing shifts, including weekends and holidays.

WHO YOU ARE
  • You are energetic, possess strong interpersonal skills, and thrive in collaborative environments.
  • You enjoy engaging with customers, listening to their needs, and providing exceptional service to foster loyalty.
  • You are resilient and adaptable, viewing challenges as opportunities for growth.
  • You inspire others, demonstrating a passion for supporting and mentoring team members.
  • You uphold a high standard of integrity, leading by example in a highly regulated industry.
CORE JOB DUTIES
  • Assist Wellness Advisors in customer consultations, addressing standard inquiries or concerns.
  • Guide customers in product selection by educating them on various cannabis products and their effects.
  • Utilize effective selling and cross-selling techniques to enhance customer purchases.
  • Verify customer documentation and identification.
  • Ensure accuracy in orders dispensed to customers promptly; conduct bag and receipt checks.
  • Label and package customer orders appropriately.
  • Execute accurate cash handling within the company's Point of Sale system, adhering to Standard Operating Procedures (SOPs).
  • Investigate any discrepancies related to cash, POS, or products, escalating as necessary.
  • Troubleshoot technical issues within the POS system.
  • Maintain precise records of all dispensary activities, including customer records, sales, deliveries, and returns, in compliance with state regulations and company standards.
  • Conduct routine inventory counts of all products.
  • Ensure product stock is organized and compliant with regulations.
  • Assist management in organizing sales floor merchandise and product displays.
  • Implement security measures and safety compliance within the store as per company SOPs.
  • Maintain a clean and organized environment for both customers and team members.
  • Support the onboarding and training of Wellness Advisors, ensuring compliance with all company policies and state laws.
  • Timely escalate any employee relations issues to management.
  • Perform essential store opening and closing procedures, including preparing registers and managing inventory.
  • Complete shift checklists diligently.
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
  • High School Diploma or equivalent.
  • 1-2 years of experience in customer service; cannabis experience is preferred.
  • Flexibility to work shifts that may include opening, closing, weekends, and holidays.
  • Exceptional customer service skills with the ability to engage effectively with customers.
  • Proven ability to learn and apply technical and product-related information in a consultative manner.
  • Ability to understand cannabinoids and their interactions with the human body.
  • Must be capable of lifting, carrying, and balancing up to 50 pounds (100 pounds with assistance).
BENEFITS

Cresco Labs is proud to offer eligible employees a comprehensive benefits package, including major medical, dental, and vision insurance, a 401(K) matching program, FSA/HSA options, LTD/STD coverage, life insurance, and AD&D. Eligible employees may also receive paid holidays and time off, along with potential annual bonuses, stock options, and participation in our employee discount program. Benefits eligibility may vary based on full-time or part-time status, location, or position.

ADDITIONAL REQUIREMENTS
  • Must be 21 years of age or older to apply.
  • Must comply with all legal and company regulations for employment in the industry.
Cresco Labs is an Equal Opportunity Employer, and all applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.