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Retail Operations Leader, Luxury Fashion
2 months ago
FashionUnited
Retail Operations Leader, Luxury Fashion
FashionUnited is a prominent name in the luxury fashion industry, known for its exquisite range of high-end accessories and apparel. We are seeking a dedicated and experienced individual to take on the role of Retail Operations Leader.
Role Overview:
The Retail Operations Leader will oversee the comprehensive management of the retail environment, ensuring exceptional service delivery, effective merchandise management, and a motivated team. This position is pivotal in achieving sales targets, maintaining operational excellence, and fostering team development.
Key Responsibilities:
- Sales Achievement
- Drive sales performance to meet and exceed established targets.
- Analyze sales data to inform strategic business decisions.
- Set clear sales objectives for team members, aligning with overall business goals.
- Inspire and motivate the sales team to reach their potential.
- Enhance team members' sales skills to elevate customer engagement.
- Maintain a thorough understanding of product offerings to guide the sales team.
- Actively participate in sales activities on the floor.
- Collaborate with marketing to identify promotional opportunities.
- Develop initiatives to expand the customer base, focusing on local engagement.
- Customer Experience
- Ensure a high standard of customer service is consistently delivered.
- Facilitate ongoing communication with clients through effective relationship management.
- Utilize customer data to enhance service and sales strategies.
- Address and resolve customer concerns promptly and effectively.
- Support staff in managing customer service challenges.
- Coordinate special events to enhance customer engagement.
- Empower team members to make customer-centric decisions.
- Operational Excellence
- Maintain store presentation and operational standards.
- Ensure adherence to cash management protocols.
- Manage store expenses while optimizing budgetary performance.
- Schedule staff effectively to ensure adequate coverage.
- Oversee inventory management and compliance with operational policies.
- Ensure accurate inventory control and minimize shrinkage.
- Train staff on register operations and maintenance.
- Promote loss prevention strategies across all operational areas.
- Foster strong communication with corporate and regional teams.
- Visual Merchandising
- Implement and uphold visual merchandising standards.
- Collaborate with product teams to ensure optimal product assortment.
- Maintain a visually appealing and organized sales floor.
- Ensure displays reflect current visual merchandising directives.
- Communicate product availability and concerns effectively.
- Team Development
- Recruit and train staff to build a competent team.
- Support ongoing training initiatives and performance evaluations.
- Provide constructive feedback to enhance team performance.
- Address HR matters in collaboration with the HR department.
- Ensure compliance with payroll processes and standards.
- Maintain professional grooming and brand representation.
At FashionUnited, we are committed to fostering a diverse and inclusive workplace, valuing the unique contributions of every individual. We believe that our differences drive our success.