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Retail Operations Leader, Luxury Fashion

2 months ago


Schaumburg, Illinois, United States FashionUnited Full time

FashionUnited

Retail Operations Leader, Luxury Fashion

FashionUnited is a prominent name in the luxury fashion industry, known for its exquisite range of high-end accessories and apparel. We are seeking a dedicated and experienced individual to take on the role of Retail Operations Leader.

Role Overview:

The Retail Operations Leader will oversee the comprehensive management of the retail environment, ensuring exceptional service delivery, effective merchandise management, and a motivated team. This position is pivotal in achieving sales targets, maintaining operational excellence, and fostering team development.

Key Responsibilities:

  1. Sales Achievement
    • Drive sales performance to meet and exceed established targets.
    • Analyze sales data to inform strategic business decisions.
    • Set clear sales objectives for team members, aligning with overall business goals.
    • Inspire and motivate the sales team to reach their potential.
    • Enhance team members' sales skills to elevate customer engagement.
    • Maintain a thorough understanding of product offerings to guide the sales team.
    • Actively participate in sales activities on the floor.
    • Collaborate with marketing to identify promotional opportunities.
    • Develop initiatives to expand the customer base, focusing on local engagement.
  2. Customer Experience
    • Ensure a high standard of customer service is consistently delivered.
    • Facilitate ongoing communication with clients through effective relationship management.
    • Utilize customer data to enhance service and sales strategies.
    • Address and resolve customer concerns promptly and effectively.
    • Support staff in managing customer service challenges.
    • Coordinate special events to enhance customer engagement.
    • Empower team members to make customer-centric decisions.
  3. Operational Excellence
    • Maintain store presentation and operational standards.
    • Ensure adherence to cash management protocols.
    • Manage store expenses while optimizing budgetary performance.
    • Schedule staff effectively to ensure adequate coverage.
    • Oversee inventory management and compliance with operational policies.
    • Ensure accurate inventory control and minimize shrinkage.
    • Train staff on register operations and maintenance.
    • Promote loss prevention strategies across all operational areas.
    • Foster strong communication with corporate and regional teams.
  4. Visual Merchandising
    • Implement and uphold visual merchandising standards.
    • Collaborate with product teams to ensure optimal product assortment.
    • Maintain a visually appealing and organized sales floor.
    • Ensure displays reflect current visual merchandising directives.
    • Communicate product availability and concerns effectively.
  5. Team Development
    • Recruit and train staff to build a competent team.
    • Support ongoing training initiatives and performance evaluations.
    • Provide constructive feedback to enhance team performance.
    • Address HR matters in collaboration with the HR department.
    • Ensure compliance with payroll processes and standards.
    • Maintain professional grooming and brand representation.

At FashionUnited, we are committed to fostering a diverse and inclusive workplace, valuing the unique contributions of every individual. We believe that our differences drive our success.