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Senior Retail Sales Leader

2 months ago

Schaumburg, Illinois, United States Sunnyside Full time
COMPANY OVERVIEW

Cresco Labs stands as a prominent public entity within the cannabis sector, recognized for its comprehensive, vertically integrated operations across multiple states. Our extensive range of in-house cultivated and manufactured brands showcases some of the highest quality and most acclaimed cannabis products available in the United States. Our Sunnyside dispensaries, located nationwide, provide a welcoming and positive shopping environment for individuals at any stage of their cannabis journey.

Established in 2013, Cresco Labs is dedicated to normalizing and professionalizing cannabis through the commitment of our passionate workforce. As responsible leaders in the cannabis industry, our teams prioritize the needs of colleagues, consumers, customers, and communities. Our SEEDTM initiative emphasizes Social Equity and Educational Development, ensuring our company mirrors the communities we serve and provides equal opportunities for all to gain knowledge and resources for working in and owning cannabis businesses.

At Cresco Labs, we are committed to transforming and leading the cannabis industry with a focus on product quality and consistency, while upholding the highest standards of integrity and professionalism.

MISSION STATEMENT

Our mission at Cresco is to spearhead the cannabis industry with an emphasis on regulatory compliance, product consistency, and customer satisfaction. We strive to bring legitimacy to the cannabis sector by adhering strictly to regulations and promoting the clinical benefits of cannabis. As Cresco expands, we will maintain the same level of professionalism and precision in every new market we enter.

JOB SUMMARY

The Lead Wellness Advisor at Sunnyside will play a pivotal role in guiding customers—whether recreational users, medical patients, or caregivers—in selecting the appropriate cannabis products tailored to their needs. Acting as an ambassador for our mission to normalize and revolutionize cannabis, you will exemplify outstanding customer service, product knowledge, and adherence to state regulations to ensure a premier shopping experience. Lead Wellness Advisors will also support the onboarding and training of new team members while ensuring compliance with state and company policies.

At Sunnyside, we prioritize the employee experience, focusing on training, development, diversity, and authenticity to foster both personal and professional growth. As a Lead Wellness Advisor, you will benefit from:
  • Experience in leading and managing a team of hourly employees, including skills in recruitment, onboarding, training, and employee relations.
  • The chance to enhance retail business fundamentals, including effective scheduling, sales trend analysis, and business reporting.
  • Skills in conflict resolution, self-discipline, critical thinking, and problem-solving.
  • Expertise in interviewing, talent selection, and management of hourly team members.
  • A dynamic role that merges problem-solving, teamwork, technical skills, and customer service.
Our dispensaries typically operate seven days a week, and we value flexibility in working various shifts, including weekends and holidays.

WHO YOU ARE
  • You are enthusiastic, possess strong interpersonal skills, and thrive in collaborative environments.
  • You enjoy engaging with customers, actively listening to their needs, and delivering exceptional service to foster loyalty.
  • You are resilient and adaptable, viewing challenges as opportunities for skill enhancement.
  • You inspire others and are passionate about mentoring and supporting team members.
  • You uphold a high standard of integrity and lead by example, especially in a highly regulated industry.
CORE JOB DUTIES
  • Assist Wellness Advisors in customer consultations, addressing standard inquiries or concerns.
  • Guide customers in product selection by educating them on various cannabis products and their effects.
  • Utilize effective selling and cross-selling techniques to enhance customer purchases.
  • Verify customer documentation and identification.
  • Ensure the accuracy of orders dispensed to customers promptly; conduct bag and receipt checks.
  • Label and package customer orders efficiently.
  • Handle cash transactions accurately within the company's Point of Sale system, adhering to Standard Operating Procedures (SOPs).
  • Investigate any discrepancies related to cash, POS, or products, escalating as necessary.
  • Troubleshoot technical issues with the POS system.
  • Maintain accurate records of all dispensary activities, including customer records, sales, deliveries, and returns, in compliance with state regulations and company standards.
  • Conduct routine inventory counts of all products.
  • Ensure product stock is organized and compliant with regulations.
  • Assist managers in organizing sales floor merchandise and product displays.
  • Implement security measures and safety compliance in the store according to company SOPs.
  • Help maintain a clean and organized environment for customers and team members.
  • Support the onboarding and training of Wellness Advisors, ensuring compliance with all company policies and state laws.
  • Promptly escalate employee relations issues to management.
  • Execute ad-hoc store opening and closing procedures, including preparing registers and managing inventory.
  • Complete shift checklists diligently.
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
  • High School Diploma or equivalent.
  • 1-2 years of experience in customer service; cannabis experience is preferred.
  • Flexibility to work shifts that may include opening, closing, weekends, and holidays.
  • Exceptional customer service skills and the ability to engage effectively with customers.
  • Proven ability to learn and apply technical and product-related information in a professional manner.
  • Ability to understand cannabinoids and their interactions with the human body.
  • Must be able to lift, carry, and balance up to 50 pounds (100 pounds with assistance).
BENEFITS

Cresco Labs proudly offers eligible employees a comprehensive benefits package, including major medical, dental, and vision insurance, a 401(K) matching program, FSA/HSA options, long-term and short-term disability options, life insurance, and accidental death and dismemberment coverage. Eligible employees also receive paid holidays and paid time off. Additional rewards may include annual discretionary bonuses, stock options, and participation in our employee discount program. Benefits eligibility may vary based on full-time or part-time status, location, or position.

ADDITIONAL REQUIREMENTS
  • Must be 21 years of age or older to apply.
  • Must comply with all legal and company regulations for working in the cannabis industry.
Cresco Labs is an Equal Opportunity Employer, and all applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.