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Retail Operations Leader

2 months ago

Schaumburg, Illinois, United States AIRWAIR INTL. LTD Full time
THE ELEMENTS THAT MAKE YOU UNIQUE

As a pivotal figure in our retail environment, you will inspire the store team by setting a benchmark for outstanding customer engagement, consistently driving sales, and ensuring the overall success of the store. Your leadership style is enthusiastic and confident, fostering team growth and welcoming challenges with a positive outlook. You resonate with the Dr. Martens ethos and are eager to assist the team in expanding Dr. Martens' presence in the Americas region.

YOUR ROLE IN DETAIL
  • Inspiring, guiding, and nurturing the store team to deliver unparalleled customer service while enhancing our retail standards and Key Performance Indicators, thus cultivating sales and loyal clientele.
  • Surpassing sales and profitability targets for the store while managing controllable expenses to meet established Return on Sales (ROS) and payroll objectives.
  • Upholding corporate goals by devising strategic initiatives to boost store traffic and maximize profitability.
  • Overseeing all Human Resources functions within the store, including recruitment, onboarding, training, and retention of top talent.
  • Proactively addressing inventory management challenges and ensuring precise inventory tracking.
  • Providing insights on product orders, market trends, customer preferences, and stock levels, regularly reviewing inventory to enhance sales.
  • Ensuring visual merchandising aligns with brand standards and achieving consistency in presentation.
  • Identifying and recommending local marketing strategies and store promotions in alignment with the Brand Marketing team's directives.
  • Creating work schedules that meet business demands while ensuring accurate timekeeping procedures are followed.
YOUR CORE ATTRIBUTES

At Dr. Martens, we view our roles as more than just jobs; they embody a lifestyle. Our core values - INTEGRITY, PROFESSIONALISM, PASSION, and TEAMWORK - define our identity and approach to work. To join our team, you should also embody these characteristics:
  • 3-5 years of experience in retail management, ideally within the footwear or apparel sectors. An Associate or Bachelor's Degree in a relevant field is advantageous.
  • Proven experience in managing personnel, scheduling, evaluating performance, and fostering professional growth.
  • Comprehensive understanding of retail merchandising and operational practices.
  • Proficient in MS Office Suite, retail systems, web-based applications, and computerized inventory management systems. Familiarity with MPOS and StoreForce is a plus.
  • Effective communication skills, both verbal and written, to engage a diverse customer base.
  • Analytical mindset to identify issues and implement practical solutions.
  • Willingness to work evenings, weekends, and holidays as needed.
  • Capability to lift and transport up to 50 pounds and manage shoe boxes while navigating ladders and stairs.
  • Some domestic travel may be required, up to 5%.
  • A genuine connection with our Brand, our unique attributes, and our core values.
WHAT WE OFFER
  • Welcome gift of a complimentary pair of Docs.
  • 65% Employee Discount.
  • Seasonal complimentary pairs of Docs.
  • Flexible spending accounts for transit and parking.
  • Paid Time Off and Sick Leave.
  • Employee Assistance Program for support during challenging times.
  • 401(k) Pre-Tax and Roth Retirement Savings Plans with employer matching.
  • DM Foundation, dedicated to supporting and empowering communities globally.
  • Paid Volunteer Hours.
COMPENSATION DETAILS
  • Annual salary range of $62,000 - $72,000.
  • Compensation may vary based on skills, experience, and location.
At Dr. Martens, we are dedicated to fostering an environment where everyone can take pride in their work and perform at their best. We are an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to cultivate a workplace where our team members can flourish and feel empowered to express their individuality.