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Front Desk Clerk Courtyard Cle UCI 3pm-11pm

1 month ago

Cleveland, Ohio, United States Concord Hospitality Full time

Job Summary:

We are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Concord Hospitality. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional hospitality and service.

Key Responsibilities:

  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality
  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
  • Post guest charges, collect payments, and follow all cash handling procedures as required by Concord
  • Handle guest mail and messages with respect to privacy and professionalism
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
  • Be a great communicator to various departments and management on guest comments and concerns
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
  • Have full knowledge of hotel safety and emergency procedures

Why Work with Us:

At Concord Hospitality, we value our associates and strive to create a positive and supportive work environment. We offer competitive wages, comprehensive benefits, and opportunities for career advancement. Our company culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We are proud to be an EEO employer and maintain a drug-free workplace.