Store Operations Leader

2 weeks ago


Lee's Summit, Missouri, United States Buff City Soap Franchise Full time
Benefits:
  • 401(k) plan
  • Dental coverage
  • Employee discounts
  • Flexible work hours
  • Health insurance options
  • Career advancement opportunities
  • Paid time off
  • Training and development programs
  • Vision coverage

Position Overview:
Buff City Soap is dedicated to crafting handmade products that are devoid of harsh chemicals and filled with nourishing plant-based ingredients to enhance your skin's health. Our products are freshly made daily in each location with easily recognizable ingredients. We are currently looking for a Store Operations Leader who will play a crucial role in our success by guiding a team to create and uphold the Buff City Experience for our customers. The Store Operations Leader will regularly exercise discretion in overseeing the overall management of the store.

Key Responsibilities:
  • Developing and mentoring team members to deliver exceptional customer experiences.
  • Promptly addressing customer concerns and issues.
  • Consistently demonstrating a positive attitude and maintaining composure during busy periods.
  • Promoting a customer-first mindset by holding team members accountable for service quality.
  • Driving company performance metrics through strategic action plans.
  • Leading with integrity and honesty while promoting the values and mission of Buff City Soap.
  • Planning, communicating, and delegating tasks to ensure efficient operations.
  • Managing inventory of raw materials, finished goods, and supplies.
  • Maintaining high standards of store cleanliness and visual merchandising in line with Buff City Soap branding.
  • Overseeing production, cleanliness, maintenance, sanitation, and organization of the store.
  • Ensuring appropriate staffing levels to foster employee development and meet operational needs.
  • Complying with relevant wage and hour regulations for team members.
  • Utilizing operational tools to achieve excellence in store management, including labor guidelines and inventory management.
  • Analyzing financial reports to identify trends and areas for improvement.
  • Conducting regular performance evaluations, providing constructive feedback, and setting ambitious goals to enhance sales performance.
  • Managing ongoing sales initiatives.
  • Expected to work a standard 40-hour week, with a flexible schedule based on business needs.

Qualifications:
  • Preferred college education, though not mandatory.
  • Required experience in management and/or sales.
  • Basic computer proficiency (Word, Excel, Outlook).
  • Ability to thrive in a fast-paced environment while managing multiple tasks.
  • Strong understanding of customer service techniques and operational practices.
  • Excellent problem-solving and organizational skills.
  • Proven leadership abilities, with experience in coaching and mentoring.
  • Team-building capabilities.
  • Ability to prioritize tasks and delegate effectively.

Physical Requirements:
  • Ability to stand and walk for extended periods.
  • Must not be sensitive to various scents and fragrances.
  • Manual dexterity is required.
  • Ability to lift or assist in lifting items weighing up to 50 lbs.
  • Capability to perform various physical tasks including walking, reaching, climbing, and balancing.
  • Ability to carry out cleaning duties such as dusting, sweeping, and mopping.


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