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Retail Store Manager

2 months ago

Lee's Summit, Missouri, United States Buff City Soap Franchise Full time
Job Summary

We are seeking a highly skilled and experienced Store Manager to lead our team at Buff City Soap Franchise. As a Store Manager, you will be responsible for overseeing the daily operations of the store, managing a team of employees, and ensuring exceptional customer service.

Key Responsibilities
  • Leadership and Management
    • Supervise and direct a team of employees to achieve sales goals and provide excellent customer service.
    • Develop and implement strategies to improve store performance and customer satisfaction.
    • Manage employee performance, provide coaching and feedback, and make staffing decisions.
  • Customer Service
    • Ensure that customers receive exceptional service and have a positive experience in the store.
    • Address customer complaints and concerns in a timely and professional manner.
  • Operations and Logistics
    • Oversee the daily operations of the store, including inventory management, stockroom organization, and maintenance.
    • Manage the production, cleanliness, and maintenance of the makery.
    • Ensure that the store is visually appealing and meets company standards.
  • Financial Management
    • Manage store finances, including cash handling, inventory control, and expense management.
    • Monitor and analyze sales data to identify trends and areas for improvement.
  • Communication and Teamwork
    • Communicate effectively with employees, customers, and management to ensure seamless operations.
    • Collaborate with other store managers and corporate teams to share best practices and achieve company goals.
Requirements
  • Education and Experience
    • College education preferred, but not required.
    • Management and/or sales experience required.
  • Skills and Qualifications
    • Strong leadership and management skills.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
    • Basic computer skills, including Microsoft Office and inventory management software.
Physical Requirements
  • Ability to stand and walk for long periods of time.
  • Must not be sensitive to various scents and fragrances.
  • Dexterity of hands and fingers.
  • Ability to lift or assist in lifting items and heavy boxes up to 50lbs.
  • Ability to walk, reach with hands and arms, climb, balance, twist and stoop, kneel or crouch.
  • Ability to perform makery cleaning functions, including dusting, sweeping, mopping, scrubbing, etc.