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Client Relations Coordinator
2 months ago
Position Overview
The New York City Taxi and Limousine Commission (TLC) oversees the for-hire vehicle sectors in New York City, including yellow medallion taxis, green Boro taxis, community car services, black cars, luxury limousines, commuter vans, and paratransit vehicles. These services cater to over 1,000,000 passengers daily, forming an essential part of the City's transportation framework. Through various functions such as driver background checks, vehicle inspections, and driver education, TLC aims to uphold the highest standards of safety and consumer protection in the industries it regulates.
Role Summary
The Licensing and Standards Division at TLC is on the lookout for a proactive and enthusiastic individual to assist in modernizing the licensing processes. The primary objectives are to enhance customer service for our clients and improve the efficiency of internal operations. As a Customer Experience Specialist within the Customer Experience Unit, you will play a pivotal role in implementing technological advancements to streamline our processes and elevate customer service standards.
Key Responsibilities
- Assist clients at TLC's public-facing customer service counters by addressing inquiries, resolving issues, and managing related licensing matters.
- Act as a customer advocate, utilizing all available resources and knowledge to provide clear and comprehensive responses to customer inquiries.
- Review applicant and licensee information at customer service counters and process transactions accordingly.
- Ensure accuracy and compliance of submissions by reviewing applicant/licensee information using various systems and databases.
- Process applications in accordance with TLC guidelines, rules, and regulations.
- Complete work assignments to meet unit and agency deadlines while maintaining service delivery standards.
- Provide customer service to current and prospective licensees through various communication channels.
- Conduct research on internal and external inquiries to determine appropriate actions, maintaining detailed notes and documentation.
- Organize and update files to enhance efficiency and accessibility.
- Support the general operations of the unit by compiling information, updating records, and ensuring compliance with TLC regulations.
- Perform data entry in various systems and file documents as required.
- Assist with special projects and collaborate with other units regularly.
Qualifications
Applicants must possess a four-year high school diploma or its educational equivalent, approved by a State's department of education or a recognized accrediting organization, along with one year of satisfactory clerical experience.
Skills Required
Proficiency in keyboarding with the ability to type a minimum of 100 keystrokes (20 words) per minute.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to fostering a diverse workforce and providing a work environment free from discrimination and harassment based on any legally protected status or characteristic.
