Customer Support Specialist

2 days ago

Las Vegas, Nevada, United States Sportradar AG Full time
Customer Support Analyst

At Sportradar AG, we are seeking a highly skilled Customer Support Analyst to join our international Customer Support team based in Las Vegas, U.S..

The Customer Support Analyst will play a critical role in providing our corporate key clients with an exceptional B2B customer experience by supporting their needs along the most critical touchpoints of the customer journey.

The Challenge:
  • Become an expert on Sportradar's products and services.
  • Partner with the CS team in relationship management of Sportradar's key clients, serving as the first point of contact.
  • Communicate effectively and work closely with multiple stakeholders and teams while advocating for best-in-class customer experiences.
  • Respond quickly and efficiently to and resolve customer queries through chat, ticket system, phone, and email.
  • Supervise internal support-related processes and tasks reporting.
  • Incorporate and share customer feedback to advocate for the customer.
  • Monitor internal system and service health status and proactively report deviations to the appropriate teams.
  • Escalate critical service and technical issues to the appropriate channel and take ownership.
  • Enhance customer service experience and satisfaction through providing excellent, proactive, and personal customer support.
Your Profile:
  • Bachelor's degree in Computer Science, Business Administration, or a related field; equivalent experience acceptable.
  • Demonstrated success in interfacing with high-profile clients and providing exceptional customer service.
  • Exceptional written and verbal communication skills, with an emphasis on communicating highly technical and complex topics to a non-technical audience.
  • A passion for sports is beneficial but not required.
  • Ability to multitask and maintain high attention to detail.
  • Proactive self-starter with strong time management and organizational skills.
  • Willingness to work in shifts.
  • Ability to solve problems logically and critically.
  • A good understanding and working knowledge of the internet, technical concepts (e.g., XML, API, browser, cache, HTML).
Our Offer:
  • The opportunity to work and develop within an inspiring and fast-growing company.
  • Working in a challenging yet rewarding environment.
  • Collaborating with senior leaders, colleagues, and customers across the globe.
  • Working in a dynamic environment with passionate and engaged people.

  • Customer Support Specialist

    3 weeks ago

    Las Vegas, Nevada, United States Swipejobs Full time

    Job OverviewJoin Our Team as a Customer Support SpecialistPosition Type: Full-time, Part-timeCompensation: $3.0/hrRole Summary:As a Customer Support Specialist, you will play a crucial role in enhancing the operational efficiency of our call center. Your primary responsibilities will include:Evaluating and managing performance metrics within the call center...

  • Customer Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Skin and Cancer Institute Full time

    Job OverviewWe are seeking a dedicated Customer Support Specialist to join our team at the Skin and Cancer Institute. This role is crucial in providing exceptional service to our clients and ensuring their needs are met effectively.Key ResponsibilitiesCommunication: Utilize excellent verbal and written communication skills to assist customers through various...

  • Customer Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Skin and Cancer Institute Full time

    Job OverviewThe Skin and Cancer Institute is seeking a dedicated Call Center Representative to enhance our customer service experience. This role is pivotal in ensuring our clients receive the highest level of support and information regarding our services.Key ResponsibilitiesEffective Communication: Utilize excellent communication skills, including active...

  • Bilingual Customer Support Specialist

    3 weeks ago

    Las Vegas, Nevada, United States Modern Choice Insurance LLC Full time

    Job OverviewWe are seeking a dedicated BILINGUAL Customer Support Specialist. This role is ideal for individuals who are eager to grow and gain insights into the insurance sector.As a full-time member of our team, you will deliver outstanding customer service to our clientele. To effectively assist our Spanish-speaking customers, candidates must be...

  • VIP Customer Support Specialist

    3 weeks ago

    Las Vegas, Nevada, United States DraftKings Full time

    About the RoleWe're seeking a highly skilled Customer Experience Specialist to join our dynamic Customer Enablement team at DraftKings. As a key member of our team, you will play a critical role in delivering exceptional customer experiences for our high-value customers.Key ResponsibilitiesCustomer Communication: Provide daily updates to VIP Customer...

  • Customer Support Representative

    2 days ago

    Las Vegas, Nevada, United States Coastline Academy Full time

    Customer Support SpecialistWe are seeking a highly skilled and patient Customer Support Specialist to join our team at Coastline Academy. As a key member of our support team, you will be responsible for providing exceptional customer service to our students and instructors, ensuring a seamless experience for both.Key Responsibilities:Assist driving...

  • Technical Support and Customer Experience Specialist

    3 weeks ago

    Las Vegas, Nevada, United States Origin Acoustics Full time

    Job DescriptionOverviewOrigin Acoustics is a leading architectural audio company that specializes in delivering high-performance audio solutions for residential and commercial projects. We are seeking a highly skilled and organized Technical Support and Customer Experience Specialist to join our team.Key ResponsibilitiesDevelop and implement a technical...

  • Customer Support Representative

    2 days ago

    Las Vegas, Nevada, United States Order Full time

    Job Title: Customer Support Specialist We are seeking a highly motivated and empathetic Customer Support Specialist to join our team at Order. As a key member of our customer support team, you will be responsible for providing best-in-class service to our customers, resolving issues, and collecting data to help us improve our...

  • Customer Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Skin and Cancer Institute Full time

    Job OverviewThe Skin and Cancer Institute is seeking a dedicated Call Center Representative to enhance our customer service experience.Key ResponsibilitiesCommunication Skills: Demonstrate exceptional communication abilities, including active listening, to effectively assist customers.Customer Assistance: Provide a service-oriented approach to resolve client...

  • Customer Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Williams-Sonoma Inc. Full time

    Williams-Sonoma Inc. is seeking Customer Service Representatives to join our team! As a Customer Service Representative, you will play a vital role in providing exceptional support to our valued customers. You'll be the first point of contact for inquiries regarding product information, order status, returns, and more. What You'll Do: Provide prompt and...

  • IT Support Specialist

    7 days ago

    Las Vegas, Nevada, United States Caesars Entertainment Full time

    Job DescriptionThe IT Support Specialist provides technical assistance on computer hardware and software to our Las Vegas Region IT Property Operations team. The Support Specialist will assist end users in the installation, upgrade, and troubleshooting of hardware and software systems at our eight Las Vegas casino properties and back-office...

  • IT Support Specialist

    2 days ago

    Las Vegas, Nevada, United States Everi Full time

    IT Support Specialist Job DescriptionAs an IT Support Specialist at Everi, you will play a critical role in providing exceptional customer service support to our internal customers. Your responsibilities will include onboarding new hires, end-user support, account creation, and tracking and managing IT inventory.This role is located at our Las Vegas, NV...

  • Client Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Life Trans, Inc Full time

    Key Responsibilities of a Client Support Specialist Handle incoming inquiriesArrange transportation services for clientsConfirm insurance eligibilityClient Support Specialist Job Overview We are seeking a knowledgeable and dedicated client support specialist who consistently demonstrates high performance and contributes to the overall quality of our client...

  • Administrative Support Specialist

    1 week ago

    Las Vegas, Nevada, United States Gaskets-N-More Full time

    Administrative Support Specialist **Job Summary:** We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Gaskets-N-More. As an Administrative Support Specialist, you will provide administrative support to our office staff, ensuring the smooth operation of our daily activities. **Responsibilities:** *...

  • Customer Technical Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Peraton Full time

    Job SummaryWe are seeking a highly skilled Customer Technical Specialist to join our team at Peraton. As a key member of our IT support team, you will be responsible for delivering professional, high-quality services and a variety of technologies across the airport and off-site locations.Key ResponsibilitiesIT Support and Maintenance: Provide operational and...

  • Customer Support Representative

    1 week ago

    Las Vegas, Nevada, United States Order Full time

    About the RoleWe're seeking a highly motivated and empathetic individual to join our Customer Support team as a Customer Support Specialist. As a key member of our team, you will be responsible for providing best-in-class service to our customers, resolving issues, and collecting data to help shape client experiences and improve retention.Key...

  • IT Support Specialist

    2 days ago

    Las Vegas, Nevada, United States Caesars Entertainment Full time

    Job DescriptionThe IT Support Specialist provides technical assistance on computer hardware and software to the Las Vegas Region IT Property Operations team.The Support Specialist will assist end users in the installation, upgrade, and troubleshooting of hardware and software systems at our Las Vegas casino properties and back-office...

  • IT Support Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Sharp Decisions Full time

    Position Title: IT Support SpecialistContract Duration: 6 months with potential for extensionWork Arrangement: Primarily RemoteCompensation: $27.00/hour on W2Work Schedule:Thursday - Friday: 1:00 PM - 10:00 PM PSTSaturday - Sunday: 8:00 AM - 5:00 PM PSTRole Overview:The IT Support Specialist will serve as the initial point of contact for internal clients,...

  • Auction Support Specialist

    2 days ago

    Las Vegas, Nevada, United States Cox Enterprises Full time

    Auction Support SpecialistWe are seeking a highly skilled Auction Support Specialist to join our team. As a key member of our auction support team, you will play a critical role in ensuring the smooth operation of our auctions.Key Responsibilities:Provide exceptional customer service to our clients and biddersAssist with auction preparation, including...

  • Auction Support Specialist

    5 days ago

    Las Vegas, Nevada, United States Cox Full time

    Auction Support SpecialistWe are seeking a highly organized and detail-oriented Auction Support Specialist to join our team. As an Auction Support Specialist, you will be responsible for accurately recording vehicle and customer information during the sale and providing administrative support to the auctioneer on sale days.Key Responsibilities:Record lane...