Customer Support Specialist
2 weeks ago
Williams-Sonoma Inc. is seeking Customer Service Representatives to join our team
As a Customer Service Representative, you will play a vital role in providing exceptional support to our valued customers. You'll be the first point of contact for inquiries regarding product information, order status, returns, and more.
What You'll Do:- Provide prompt and courteous assistance to customers via phone and email.
- Resolve customer issues efficiently and effectively, ensuring a positive experience.
- Process orders, returns, and exchanges accurately and timely.
- Maintain a comprehensive understanding of our product catalog and brand offerings.
- Collaborate with internal teams to address customer concerns and improve service quality.
- High school diploma or equivalent.
- 1-2 years of experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computer systems and data entry.
- Competitive hourly rate.
- Generous employee discount on merchandise.
- Opportunities for growth and development within the company.
- Positive and supportive work environment.
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