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Customer Support Representative

2 months ago

Las Vegas, Nevada, United States Order Full time
About the Role

We're seeking a highly motivated and empathetic individual to join our Customer Support team as a Customer Support Specialist. As a key member of our team, you will be responsible for providing best-in-class service to our customers, resolving issues, and collecting data to help shape client experiences and improve retention.

Key Responsibilities
  • Document and resolve customer issues using our helpdesk software, Zendesk.
  • Collect data on customer issues and work with management to help detect trends.
  • Collaborate internally and with our vendor partners to facilitate a positive client order experience and resolve any issues with orders and returns.
  • Work with our Account Managers to escalate and resolve recurring client issues and client pain points.
  • Promote the voice of the customer internally, and pass feedback along that helps prevent and resolve customer issues with the platform.
  • Become a product expert and use your expertise to educate users and elevate our client experience.
Requirements
  • An empathetic, customer-centric mindset - you make client problems your problems.
  • The ability to represent Order and be the voice of the company while working with vendors or clients in a professional manner.
  • Exceptional verbal and written communication skills. You're able to take complex situations and concepts and explain them clearly to others.
  • Excellent analytical and problem-solving skills. You're naturally curious and apply creative thinking to solve problems.
  • An ability to effectively prioritize, give and receive feedback, and work effectively as a team to solve client issues.
  • A knack for quickly changing context, identifying and addressing new issues as they arise.
What We Offer
  • A competitive compensation package including stock options.
  • Robust medical, dental, vision, and wellness benefits.
  • Flexible time off and remote work policies.
  • Employer-sponsored 401(k).
About Order

Order is a guided B2B marketplace with a mission to simplify buying for businesses. We make it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Our tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.

We're proud to have been named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn. Join us in our mission to make buying easier for businesses and help them grow with confidence.