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IT Support Specialist
2 months ago
The IT Support Specialist provides technical assistance on computer hardware and software to the Las Vegas Region IT Property Operations team.
The Support Specialist will assist end users in the installation, upgrade, and troubleshooting of hardware and software systems at our Las Vegas casino properties and back-office facilities.
Responsibilities:
- Address user tickets regarding hardware, software, and networking
- Walk customers through installing applications and computer peripherals
- Identify issues that require escalation
- Customize desktop applications to meet user needs
- Assist with special event or project-related equipment setups
- Direct unresolved issues to the next level of support personnel
- Perform duties as assigned
Qualifications:
- 1 year computer operations experience in an iSeries and/or Windows server environment
- Working knowledge of office automation products and computer peripherals, such as printers and scanners
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- College diploma or equivalent experience preferred
- CompTIA's A+, Network+, or Security+ (preferred, but not required)
- Ability to lift to 40 pounds
- Ability to walk 3+ miles a day through casino properties
- Work shifts vary
- NV gaming
- This position does not have the ability to work remotely
About Us:
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers.
Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions, and acquisitions.
Our resorts operate primarily under the Caesars, Harrah's, Horseshoe, and Eldorado brand names.
We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence, and technological leadership.
The company is committed to its Team Members, suppliers, communities, and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision, and Values.
We take great pride in living these values - Together We Win, All In On Service, and Blaze the Trail - every day.
Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire, and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars".
